2021-2026 Ram Promaster Radiator Assembly Recall (25V720)
Chrysler (FCA US, LLC) · 300,691 vehicles · Reported October 23, 2025
Chrysler (FCA US, LLC) is recalling 300,691 2021-2026 Ram Promaster vehicles. The electrical circuit for the radiator fan may overheat. Electrical circuits that overheat increase the risk of a fire. Contact a dealer about the recall repair.
Recall 25V720 at a glance
| NHTSA campaign number | 25V720000 |
|---|---|
| Manufacturer recall number | 67C, B3C, C9C |
| Date reported to NHTSA | October 23, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2021-2026 Ram Promaster |
| Units affected | 300,691 |
| Component | Engine And Engine Cooling > Cooling System > Radiator Assembly |
| Safety risk | Electrical circuits that overheat increase the risk of a fire. |
| Fix | Available at dealers |
What is wrong with the 2021-2026 Ram Promaster in recall 25V720?
The electrical circuit for the radiator fan may overheat.
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Is it safe to drive a 2021-2026 Promaster with recall 25V720?
NHTSA has not told owners to stop driving, but the risk is real: Electrical circuits that overheat increase the risk of a fire.
NHTSA describes the risk this way: Electrical circuits that overheat increase the risk of a fire.
There is no do-not-drive order on this campaign. If your Promaster shows warning lights or behaves differently in a way that involves the radiator assembly, have it checked before driving further.
Which vehicles are included in recall 25V720?
Recall 25V720 covers 300,691 vehicles: 2021-2026 Ram Promaster.
NHTSA lists 300,691 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2026 | Ram | Promaster |
What is the fix for the Promaster radiator assembly recall?
Yes. Dealers will replace the cooling fan module and fuse.
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Manufacturer recall number: 67C, B3C, C9C.
When was recall 25V720 announced?
Chrysler (FCA US, LLC) reported recall 25V720 to NHTSA on October 23, 2025.
| Date | What happened |
|---|---|
| October 23, 2025 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 25V720000. |
| December 11, 2025 | Letters mailed (per NHTSA). |
| December 11, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 11 months ago. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Promaster is part of recall 25V720?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V720 is open on your Promaster, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2026 Promaster vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Promaster owners do about recall 25V720?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V720000 applies to your Promaster.
- Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any radiator assembly symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Promaster owners reporting to NHTSA?
Owners have filed 284 complaints with NHTSA about these vehicles since 2020, 56 of them about the engine.
Since recall 25V720 was reported on October 23, 2025, owners have filed 45 complaints with NHTSA about the engine on these vehicles. 2 of them (4%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the engine and were received on or after October 23, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related engine issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 284 owner complaints filed since 2020 for the vehicles in this recall, and 56 of them involve the engine. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Ram Promaster: 111 complaints in total, 14 about the engine
- 2023 Ram Promaster: 90 complaints in total, 25 about the engine
- 2022 Ram Promaster: 64 complaints in total, 10 about the engine
- 2024 Ram Promaster: 11 complaints in total, 3 about the engine
- 2025 Ram Promaster: 6 complaints in total, 3 about the engine
- 2026 Ram Promaster: 2 complaints in total, 1 about the engine
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
Check engine light came on the 2nd day I owned it. The van was converted to an Entegra Ethos Class B RV by Entegra/Jayco, and had over 2000 miles in it when I bought it (New 2026) from La Mesa RV in Tucson AZ on Oct 4, 2025, after they transferred it from the Phoenix…
2025 Ram Promaster owner, NC, NHTSA complaint 11697894, filed November 6, 2025
The check-engine light came on my 2nd day of ownership (less than 100 miles driven by me, but 2032 miles on it when purchased new – RV conversion from Entegra Coach through LaMesa RV), on October 5, 2025.
2025 Ram Promaster owner, NC, NHTSA complaint 11753738, filed July 30, 2026
The contact owns a 2026 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2026 Ram Promaster owner, MN, NHTSA complaint 11716807, filed February 9, 2026
Can recall 25V720 make my Promaster a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this radiator assembly recall means their Promaster qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Engine defects can mean stalling, loss of power, oil consumption or overheating. When the same engine complaint brings the 2021-2026 Ram Promaster back to the dealer more than once, that history matters under California's lemon law.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2026 Ram Promaster has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Promaster went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A typical pattern: an owner reports the transmission slipping, and the dealer can't verify it. Six months later, NHTSA issues a recall for the same problem. Because the recall confirms the defect, the mileage offset goes back to that first visit.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Promaster been back to the dealer for this problem?
Call 877-536-6620Other Ram Promaster recalls
Frequently asked questions about recall 25V720
Did the recall 25V720 fix work?
Since recall 25V720 was reported on October 23, 2025, owners have filed 45 complaints with NHTSA about the engine on these vehicles. 2 of them (4%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
Is the 25V720000 recall repair free?
Safety recall repairs are normally free at authorized dealers. Check the owner letter or ask the dealer to confirm before work begins.
How do I know if my Promaster is part of recall 25V720000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V720000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ram. Prior results do not guarantee a similar outcome.