2021-2022 Dodge Durango Backup Camera Recall (24V436)

Recall 24V436 at a glance

What is wrong with the 2021-2022 Dodge Durango in recall 24V436?

The radio software may prevent the rearview image from displaying.

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2021-2022 Durango with recall 24V436?

NHTSA has not told owners to stop driving, but the risk is real: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

NHTSA describes the risk this way: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Durango shows warning lights or behaves differently in a way that involves the camera, have it checked before driving further.

Which vehicles are included in recall 24V436?

Recall 24V436 covers 1,033,433 vehicles: 2021-2023 Chrysler Pacifica; 2022 Chrysler Voyager; 2021-2022 Dodge Durango; 2022-2023 Jeep Compass; 2021-2023 Jeep Grand Cherokee; 2022-2023 Jeep Grand Wagoneer; 2022-2023 Jeep Wagoneer; 2022 Ram 1500; 2022 Ram 2500; 2022 Ram 3500; 2022-2023 Ram Promaster.

NHTSA lists 1,033,433 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Durango backup camera recall?

Yes. The fix is an over-the-air software update.

Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Manufacturer recall number: 66B, 79B.

When was recall 24V436 announced?

Chrysler (FCA US, LLC) reported recall 24V436 to NHTSA on June 13, 2024.

This recall was filed 28 months ago. If your Durango was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Durango is part of recall 24V436?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V436 is open on your Durango, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V436000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Durango owners do about recall 24V436?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V436000 applies to your Durango.
2. Book the recall appointment with any authorized Dodge dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Durango owners reporting to NHTSA?

Owners have filed 3,885 complaints with NHTSA about these vehicles since 2020, 44 of them about the rearview camera.

NHTSA’s public complaint database lists 3,885 owner complaints filed since 2020 for the vehicles in this recall, and 44 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Ram 1500: 616 complaints in total, 3 about the rearview camera
• 2021 Jeep Grand Cherokee: 405 complaints in total, 1 about the rearview camera
• 2023 Jeep Grand Cherokee: 388 complaints in total, 1 about the rearview camera
• 2021 Chrysler Pacifica: 371 complaints in total, 17 about the rearview camera
• 2022 Jeep Grand Cherokee: 261 complaints in total, 2 about the rearview camera
• 2022 Jeep Compass: 222 complaints in total, 0 about the rearview camera
• 2022 Chrysler Pacifica: 213 complaints in total, 4 about the rearview camera
• 2022 Jeep Wagoneer: 207 complaints in total, 1 about the rearview camera

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs.

2021 Jeep Grand Cherokee owner, NJ, NHTSA complaint 11543919, filed September 11, 2023

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a brief intermittent display of the rearview camera image while reversing. The vehicle was taken to the dealer, where the radio software update was performed under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure recurred.

2022 Jeep Grand Cherokee owner, AZ, NHTSA complaint 11705580, filed December 17, 2025

The contact owns a 2023 Jeep Compass. The contact stated that on several occasions while driving at various speeds, the display screen illuminated randomly and flashed a bright white screen. Additionally, the forward collision warning did not alert when pedestrians were near the vehicle.

2023 Jeep Compass owner, MI, NHTSA complaint 11548695, filed October 6, 2023

Can recall 24V436 make my Durango a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V436000 does not automatically make your Durango a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2021-2022 Dodge Durango, each return visit should be documented.

Because the remedy is an over-the-air update, there may be no repair order unless you take the 2021-2022 Dodge Durango in. If the symptom continues after the update, get it documented at the dealer so it counts.

Earlier campaigns on these vehicles involving the same component: 21V729000, 22V947000, 24V289000, 24V291000.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V436