2024-2025 Ram Promaster Electrical Controller Software Recall (25V665)
Chrysler (FCA US, LLC) · 790 vehicles · Reported October 6, 2025
Chrysler (FCA US, LLC) is recalling 790 2024-2025 Ram Promaster vehicles. The electric drive module software may not effectively manage torque, which can result in a loss of drive power. A loss of drive power increases the risk of a crash. Dealers will make the repair free of charge.
Recall 25V665 at a glance
| NHTSA campaign number | 25V665000 |
|---|---|
| Manufacturer recall number | 98C |
| Date reported to NHTSA | October 6, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2024-2025 Ram Promaster |
| Units affected | 790 |
| Component | Electrical System > Propulsion System > Traction Motor > Controller > Software |
| Safety risk | A loss of drive power increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024-2025 Ram Promaster in recall 25V665?
The electric drive module software may not effectively manage torque, which can result in a loss of drive power.
Chrysler (FCA US, LLC) is recalling certain 2024-2025 Ram ProMaster battery electric (BEV) vehicles. The electric drive module software may not effectively manage torque, which can result in a loss of drive power.
Is it safe to drive a 2024-2025 Promaster with recall 25V665?
NHTSA has not told owners to stop driving, but the risk is real: A loss of drive power increases the risk of a crash.
NHTSA describes the risk this way: A loss of drive power increases the risk of a crash.
There is no do-not-drive order on this campaign. If your Promaster shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 25V665?
Recall 25V665 covers 790 vehicles: 2024-2025 Ram Promaster.
NHTSA lists 790 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024-2025 | Ram | Promaster |
What is the fix for the Promaster electrical controller software recall?
Yes. Dealers will update the software for the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit.
Dealers will update the software for the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit. Additionally, dealers will inspect and replace the electric drive module, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed October 30, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 98C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 16, 2025.
When was recall 25V665 announced?
Chrysler (FCA US, LLC) reported recall 25V665 to NHTSA on October 6, 2025. NHTSA lists the owner letter date as October 30, 2025.
| Date | What happened |
|---|---|
| July 17, 2025 | Last affected vehicle built. |
| October 6, 2025 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 25V665000. |
| October 30, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 12 months ago. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Promaster is part of recall 25V665?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V665 is open on your Promaster, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V665000 is open on your Promaster, it will be listed there, along with Ram recall number 98C. You can also ask any Ram dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Promaster owners do about recall 25V665?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V665000 applies to your Promaster.
- Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Promaster owners reporting to NHTSA?
Owners have filed 17 complaints with NHTSA about these vehicles since 2020, 4 of them about the ev and hybrid battery.
Too few NHTSA complaints about the ev and hybrid battery have been filed since recall 25V665 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 17 owner complaints filed since 2020 for the vehicles in this recall, and 4 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Ram Promaster: 11 complaints in total, 3 about the ev and hybrid battery
- 2025 Ram Promaster: 6 complaints in total, 1 about the ev and hybrid battery
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
whenever I was driving on the highway at 80MPH it felt like someone stepped on the brake pedal abruptly for a split second and the car with squiggly lines behind it appeared on the instrument panel, then disappeared. Goin this fast and having that happen is a major safety issue.
2025 Ram Promaster owner, PA, NHTSA complaint 11743511, filed June 11, 2026
While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again.
2024 Ram Promaster owner, MD, NHTSA complaint 11649990, filed March 23, 2025
On 3 separate occasions between August 20 2025 to October 1 2025 and on one occasion in January 2026, while driving at highway speed, the drivers console and information display on the dash of the vehicle completely stopped responding and went dark. At that moment there was no information displayed on the dash at all.
2024 Ram Promaster owner, FL, NHTSA complaint 11724687, filed March 16, 2026
Can recall 25V665 make my Promaster a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their Promaster qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Battery and electric drive repairs are among the slowest repairs in the industry. A 2024-2025 Ram Promaster waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Promaster went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Promaster been back to the dealer for this problem?
Call 877-536-6620Other Ram Promaster recalls
Frequently asked questions about recall 25V665
Is the 25V665000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 30, 2025.
How do I know if my Promaster is part of recall 25V665000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V665000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ram. Prior results do not guarantee a similar outcome.