2023 Ram ProMaster

Engine & Cooling

Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Ram Promaster have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 8 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “The contact owns a 2023 Ram ProMaster 3500. The contact stated that while the vehicle was idling, there was an abnormal sound coming from the engine compartment. The contact checked under the hood and saw that the cooling fan was making a whirring” sound. The contact stated there was no warning light illuminated. The contact stated that the fan was revolving very slowly, and when the fan was touched, there was resistance while revolving. The contact had received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact called a local dealer and the manufacturer and was advised that the parts for the recall repair were not available. The contact added that the dealer and the manufacturer advised not to drive the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 5,275.” (NHTSA Complaint #11705657)

Steering

Steering defects can create unpredictable vehicle behavior and qualify as safety-related under California lemon law. Reported issues on the 2023 Ram Promaster include pulling, vibration, loss of power steering, and electronic steering warnings. 7 NHTSA complaints have been filed in this category. Owner reports include: “On 3/13/26 we were driving to a location to make a delivery when the steering locked up causing loss of control, the driver was able to correct the van and was able to limp it back to our location, we contacted our dealer Bob Johnson Chrysler in Avon NY where we just dropped it off today 3/17/26 , He stated that he hadn’t heard of any issues with that vehicle, but I looked up the cause and saw that there has been a ongoing problem, luckily our driver was going slow enough to be able to gain control before he crashed. this van was purchased new from this dealer in November of 2022 and only has 13500 miles on it. The dealer hasn’t looked at it yet but said its out of warranty and probably wont be covered” (NHTSA Complaint #11724943)

Electrical System

Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2023 Ram Promaster include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 4 NHTSA complaints have been filed for this category. Owner reports include: “I'm a member of the a Winnebago Travato owners group that's identified a significant safety concern that the manufacturer is choosing to ignore. On Wi…”

Engine

Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Ram Promaster have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 3 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “Nothing has occurred, yet. I was told by Dodge representative, Riazen on 12/6/2025 “DO NOT DRIVE” as a result of the safety recall. As it is reported …”

Electrical System,Unknown Or Other

Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2023 Ram Promaster include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “On 10/24, a rented van (from Budget Truck Rental) was parked and stationary on private commercial property (a warehouse lot) when a fire originated in…”

Active NHTSA Recalls — 2023 Ram Promaster

The following 5 recalls have been issued for the 2023 Ram Promaster by the NHTSA or Ram. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.

California Lemon Law — Song-Beverly Act

California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.

Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2023 Ram Promaster:

• 4+ repair attempts for the same non-safety defect without resolution
• 2+ repair attempts for a defect likely to cause death or serious bodily injury
• 30+ calendar days out of service for warranty repairs (cumulative, not consecutive)

Once the presumption is triggered, the burden shifts to Ram to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Ram must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.

What You Can Recover

If your 2023 Ram Promaster qualifies as a lemon under California law, Ram may be legally required to:

• Repurchase your vehicle — Full refund of your down payment, all monthly payments, registration fees, and incidental costs (towing, rentals), minus a mileage offset for miles driven before the first repair attempt
• Replace your vehicle — Provide a new, comparable vehicle at no cost to you
• Pay your attorney’s fees — Under § 1794(d), Ram pays all legal fees if you prevail
• Civil penalty up to 2x damages — If Ram willfully violated the Act, courts may award double the actual damages

Steps to Protect Your 2023 Ram Promaster Claim

Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.

Step 2: Keep returning for repairs. You must give Ram a reasonable opportunity to fix the defect. Visit different authorized Ram dealers if needed and ask for written documentation of each visit.

Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Ram pays your fees if you win.

Step 4: Send a demand letter. Your attorney will send Ram a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.

2023 Ram Promaster Lemon Law Questions

How many repair attempts qualify my 2023 Ram Promaster as a lemon?

Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.

Does Ram pay my attorney fees?

Yes. Under Cal. Civ. Code § 1794(d), Ram is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.

Can I file a lemon law claim without an active recall?

Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.

What is the time limit to file a lemon law claim for my 2023 Ram Promaster?

California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.