2022, 2024, 2025 Ram Promaster Backup Camera Recall (25V330)
Chrysler (FCA US, LLC) · 235,640 vehicles · Reported May 21, 2025
Chrysler (FCA US, LLC) is recalling 235,640 2022, 2024, 2025 Ram Promaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V330 at a glance
| NHTSA campaign number | 25V330000 |
|---|---|
| Manufacturer recall number | 40C |
| Date reported to NHTSA | May 21, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2022, 2024, 2025 Ram Promaster |
| Units affected | 235,640 |
| Build dates | August 17, 2021 to May 14, 2025 |
| Component | Back Over Prevention > Sensing System > Camera |
| Safety risk | A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2022, 2024, 2025 Ram Promaster in recall 25V330?
A software error in the security gateway module may cause the rearview camera image not to display.
Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Is it safe to drive a 2022, 2024, 2025 Promaster with recall 25V330?
NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.
Which vehicles are included in recall 25V330?
Recall 25V330 covers 235,640 vehicles: 2022, 2024, 2025 Ram Promaster.
NHTSA lists 235,640 vehicles in this campaign, built August 17, 2021 to May 14, 2025. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022, 2024, 2025 | Ram | Promaster |
What is the fix for the Promaster backup camera recall?
Yes. Dealers will update the security gateway module software, free of charge.
Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.
When was recall 25V330 announced?
Chrysler (FCA US, LLC) reported recall 25V330 to NHTSA on May 21, 2025. NHTSA lists the owner letter date as June 12, 2025.
| Date | What happened |
|---|---|
| August 17, 2021 | First affected vehicle built (per Chrysler (FCA US, LLC)'s filing). |
| May 14, 2025 | Last affected vehicle built. |
| May 21, 2025 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 25V330000. |
| June 12, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 16 months ago, and vehicles were built over a span of 1366 days. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Promaster is part of recall 25V330?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V330 is open on your Promaster, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022, 2024, 2025 Promaster vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Promaster owners do about recall 25V330?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V330000 applies to your Promaster.
- Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the camera happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Promaster owners reporting to NHTSA?
Owners have filed 81 complaints with NHTSA about these vehicles since 2020, 1 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 25V330 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database lists 81 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Ram Promaster: 64 complaints in total, 1 about the rearview camera
- 2024 Ram Promaster: 11 complaints in total, 0 about the rearview camera
- 2025 Ram Promaster: 6 complaints in total, 0 about the rearview camera
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2022 Ram Promaster owner, VT, NHTSA complaint 11612381, filed September 3, 2024
Can recall 25V330 make my Promaster a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 22V947000, 24V436000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Promaster went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Promaster been back to the dealer for this problem?
Call 877-536-6620Other Ram Promaster recalls
Frequently asked questions about recall 25V330
Is the 25V330000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 12, 2025.
How do I know if my Promaster is part of recall 25V330000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V330000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ram. Prior results do not guarantee a similar outcome.