2021-2024 Ram Promaster Body Door Recall (24V416)
Chrysler (FCA US, LLC) · 266 vehicles · Reported June 6, 2024
Chrysler (FCA US, LLC) is recalling 266 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims." A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash. Dealers will make the repair free of charge.
Recall 24V416 at a glance
| NHTSA campaign number | 24V416000 |
|---|---|
| Manufacturer recall number | 53B |
| Date reported to NHTSA | June 6, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2021-2024 Ram Promaster |
| Units affected | 266 |
| Component | Structure > Body > Door |
| Safety risk | A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2024 Ram Promaster in recall 24V416?
The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information.
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Is it safe to drive a 2021-2024 Promaster with recall 24V416?
NHTSA has not told owners to stop driving, but the risk is real: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
NHTSA describes the risk this way: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the door.
Which vehicles are included in recall 24V416?
Recall 24V416 covers 266 vehicles: 2021-2024 Ram Promaster.
NHTSA lists 266 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2024 | Ram | Promaster |
What is the fix for the Promaster body door recall?
Yes. Dealers will install a door beam and apply an overlay label, free of charge.
Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
When was recall 24V416 announced?
Chrysler (FCA US, LLC) reported recall 24V416 to NHTSA on June 6, 2024. NHTSA lists the owner letter date as August 1, 2024.
| Date | What happened |
|---|---|
| June 6, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V416000. |
| August 1, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 28 months ago. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Promaster is part of recall 24V416?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V416 is open on your Promaster, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V416000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Promaster owners do about recall 24V416?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V416000 applies to your Promaster.
- Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the door happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Promaster owners reporting to NHTSA?
Owners have filed 276 complaints with NHTSA about these vehicles since 2020, 5 of them about the body, doors and seats.
Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V416 was reported (4) to say whether the fix is holding.
NHTSA’s public complaint database lists 276 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Ram Promaster: 111 complaints in total, 3 about the body, doors and seats
- 2023 Ram Promaster: 90 complaints in total, 0 about the body, doors and seats
- 2022 Ram Promaster: 64 complaints in total, 2 about the body, doors and seats
- 2024 Ram Promaster: 11 complaints in total, 0 about the body, doors and seats
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2022 Winnebago Travato RV built on a 2022 Ram Promaster 3500. The contact had received notification of NHTSA Campaign Number: 23V627000 (Structure, Equipment) however, the part to do the recall repair was not yet available. The local dealer was not contacted.
2022 Ram Promaster owner, NY, NHTSA complaint 11597174, filed June 27, 2024
The contact's employer leased a 2022 Ram Promaster as a work vehicle. The contact stated that the front driver’s side door striker had become loosened and had started to detach from the frame of the vehicle. The contact stated that the door failed to lock securely while driving due to the failure.
2022 Ram Promaster owner, FL, NHTSA complaint 11635607, filed January 13, 2025
The contact owns a 2021 Ram Promaster 3500. The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA Campaign Number: 25V552000 (Structure).
2021 Ram Promaster owner, FL, NHTSA complaint 11700023, filed November 18, 2025
Can recall 24V416 make my Promaster a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this door recall means their Promaster qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Promaster been back to the dealer for this problem?
Call 877-536-6620Other Ram Promaster recalls
Frequently asked questions about recall 24V416
Is the 24V416000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed August 1, 2024.
How do I know if my Promaster is part of recall 24V416000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V416000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ram. Prior results do not guarantee a similar outcome.