2024 Mazda CX-90 Backup Camera Recall (23V718)

Recall 23V718 at a glance

What is wrong with the 2024 Mazda CX-90 in recall 23V718?

Due to a software error, the rearview, front, and/or side camera images may not appear on the display.

Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2024 CX-90 with recall 23V718?

NHTSA has not told owners to stop driving, but the risk is real: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.

NHTSA describes the risk this way: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.

There is no do-not-drive order on this campaign. If your CX-90 shows warning lights or behaves differently in a way that involves the camera, have it checked before driving further.

Which vehicles are included in recall 23V718?

Recall 23V718 covers 11,903 vehicles: 2024 Mazda CX-90; 2024 Mazda MAZDA3.

NHTSA lists 11,903 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the CX-90 backup camera recall?

Yes. Dealers will update the view monitor control module software, free of charge.

Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.

When was recall 23V718 announced?

Mazda Motor Corp. reported recall 23V718 to NHTSA on October 26, 2023. NHTSA lists the owner letter date as December 20, 2023.

This recall was filed 35 months ago. If your CX-90 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my CX-90 is part of recall 23V718?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V718 is open on your CX-90, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 CX-90 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should CX-90 owners do about recall 23V718?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V718000 applies to your CX-90.
2. Call a Mazda dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are CX-90 owners reporting to NHTSA?

Owners have filed 357 complaints with NHTSA about these vehicles since 2020, 20 of them about the driver assistance.

NHTSA’s public complaint database lists 357 owner complaints filed since 2020 for the vehicles in this recall, and 20 of them involve the driver assistance. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Mazda CX-90: 345 complaints in total, 20 about the driver assistance
• 2024 Mazda MAZDA3: 12 complaints in total, 0 about the driver assistance

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2024 Mazda CX-90. The contact stated while driving the same day the vehicle was purchased, the message "Telematics Malfunction" was displayed. The vehicle was taken to the local dealer, where the message was cleared; however, the failure persisted.

2024 Mazda CX-90 owner, ID, NHTSA complaint 11572115, filed February 15, 2024

Decelerating behind traffic my Mazda cx90 shut the engine down. While still rolling traffic began to accelerate and I pressed the accelerator. The engine did not restart. I bottomed out the pedal with no reaction. I completely removed pressure from the pedal then pressed again before the engine restarted.

2024 Mazda CX-90 owner, AL, NHTSA complaint 11680502, filed August 13, 2025

I am reporting a serious safety defect involving unintended acceleration in my 2024 Mazda plug-in hybrid vehicle. On multiple occasions, the vehicle has suddenly accelerated without input from me, creating dangerous situations where I nearly lost control and risked a collision. This issue has occurred at least four times since January 2026.

2024 Mazda CX-90 owner, TX, NHTSA complaint 11725659, filed March 19, 2026

Can recall 23V718 make my CX-90 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this camera recall means their CX-90 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Driver assistance systems such as automatic emergency braking, lane keeping and adaptive cruise rely on software and sensors. Phantom braking or a system that shuts off can be dangerous, and these complaints often return after an update.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V718