2024-2025 Mazda CX-90 Dashboard Recall (24V814)

Recall 24V814 at a glance

What is wrong with the 2024-2025 Mazda CX-90 in recall 24V814?

During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.

Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.

Is it safe to drive a 2024-2025 CX-90 with recall 24V814?

NHTSA has not told owners to stop driving, but the risk is real: An ESU that does not function properly, increases the risk of a crash.

NHTSA describes the risk this way: An ESU that does not function properly, increases the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the dashboard.

Which vehicles are included in recall 24V814?

Recall 24V814 covers 80,915 vehicles: 2025 Mazda CX-70; 2024-2025 Mazda CX-90.

NHTSA lists 80,915 vehicles in this campaign, built December 5, 2023 to July 8, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the CX-90 dashboard recall?

Yes. Dealers will reprogram the Dash ESU with improved software, free of charge.

Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.

When was recall 24V814 announced?

Mazda Motor Corp. reported recall 24V814 to NHTSA on October 31, 2024. NHTSA lists the owner letter date as December 18, 2024.

This recall was filed 23 months ago, and vehicles were built over a span of 216 days. If your CX-90 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my CX-90 is part of recall 24V814?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V814 is open on your CX-90, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V814000 is open on your CX-90, it will be listed there, along with Mazda recall number 7124J. You can also ask any Mazda dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should CX-90 owners do about recall 24V814?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V814000 applies to your CX-90.
2. Call a Mazda dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the dashboard happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are CX-90 owners reporting to NHTSA?

Owners have filed 425 complaints with NHTSA about these vehicles since 2020, 42 of them about the ev and hybrid battery.

NHTSA’s public complaint database lists 425 owner complaints filed since 2020 for the vehicles in this recall, and 42 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Mazda CX-90: 345 complaints in total, 36 about the ev and hybrid battery
• 2025 Mazda CX-70: 50 complaints in total, 3 about the ev and hybrid battery
• 2025 Mazda CX-90: 30 complaints in total, 3 about the ev and hybrid battery

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2025 Mazda CX-70. The contact stated that the vehicle was included in a recall for the hybrid system software update and was taken to the dealer, where the update was completed.

2025 Mazda CX-70 owner, GA, NHTSA complaint 11698488, filed November 10, 2025

While driving at a speed just under 45 mph, my Mazda CX-70 suddenly displayed and chimed “Hybrid System Malfunction. Have Vehicle Inspected.“. This warning startled me because I am familiar with issues since I had briefly owned a CX-90 PHEV the first year this model came out and it had the same exact problem.

2025 Mazda CX-70 owner, CA, NHTSA complaint 11740990, filed May 30, 2026

The contact owns a 2025 Mazda CX-90. The contact stated that while driving the vehicle at an undisclosed speed, there was a very strong gasoline odor coming from the vehicle, and the vehicle hesitated while depressing the accelerator pedal. Additionally, the battery charge was low.

2025 Mazda CX-90 owner, FL, NHTSA complaint 11723070, filed March 9, 2026

Can recall 24V814 make my CX-90 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Battery and electric drive repairs are among the slowest repairs in the industry. A 2024-2025 Mazda CX-90 waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024-2025 Mazda CX-90 has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V814