2021-2024 Jeep Wrangler 4XE High-Voltage Battery Recall (24V720)

Recall 24V720 at a glance

What is wrong with the 2021-2024 Jeep Wrangler 4XE in recall 24V720?

The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

Is it safe to drive a 2021-2024 Wrangler 4XE with recall 24V720?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle fire while parked or driving can increase the risk of injury.

NHTSA describes the risk this way: A vehicle fire while parked or driving can increase the risk of injury.

There is no do-not-drive order on this campaign. If your Wrangler 4XE shows warning lights or behaves differently in a way that involves the traction battery, have it checked before driving further.

Which vehicles are included in recall 24V720?

Recall 24V720 covers 154,032 vehicles: 2022-2024 Jeep Grand Cherokee 4XE; 2021-2024 Jeep Wrangler 4XE.

NHTSA lists 154,032 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Wrangler 4XE high-voltage battery recall?

Yes. This recall is replaced by NHTSA recall number 25V741.

This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

When was recall 24V720 announced?

Chrysler (FCA US, LLC) reported recall 24V720 to NHTSA on September 27, 2024.

This recall was filed 24 months ago. If your Wrangler 4XE was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Wrangler 4XE is part of recall 24V720?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V720 is open on your Wrangler 4XE, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V720000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Wrangler 4XE owners do about recall 24V720?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V720000 applies to your Wrangler 4XE.
2. Book the recall appointment with any authorized Jeep dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the traction battery happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Wrangler 4XE owners reporting to NHTSA?

Owners have filed 495 complaints with NHTSA about these vehicles since 2020, 255 of them about the ev and hybrid battery.

NHTSA’s public complaint database lists 495 owner complaints filed since 2020 for the vehicles in this recall, and 255 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Jeep Wrangler 4XE: 216 complaints in total, 141 about the ev and hybrid battery
• 2022 Jeep Grand Cherokee 4XE: 148 complaints in total, 44 about the ev and hybrid battery
• 2023 Jeep Grand Cherokee 4XE: 97 complaints in total, 48 about the ev and hybrid battery
• 2024 Jeep Grand Cherokee 4XE: 23 complaints in total, 12 about the ev and hybrid battery
• 2021 Jeep Wrangler 4XE: 4 complaints in total, 3 about the ev and hybrid battery
• 2023 Jeep Wrangler 4XE: 4 complaints in total, 4 about the ev and hybrid battery
• 2022 Jeep Wrangler 4XE: 3 complaints in total, 3 about the ev and hybrid battery

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration.

2022 Jeep Grand Cherokee 4XE owner, IN, NHTSA complaint 11642599, filed February 13, 2025

While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t.

2022 Jeep Grand Cherokee 4XE owner, CA, NHTSA complaint 11644038, filed February 20, 2025

This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far.

2022 Jeep Grand Cherokee 4XE owner, CA, NHTSA complaint 11645230, filed February 27, 2025

Can recall 24V720 make my Wrangler 4XE a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V720000 does not automatically make your Wrangler 4XE a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

High-voltage battery and drive system defects in EVs and hybrids can mean reduced range, charging faults, loss of drive power or a fire risk. These repairs often need parts on backorder, so days out of service add up quickly.

This is not the first recall for this problem. When a manufacturer has to recall the same traction battery again, that suggests the earlier fix did not work. If your 2021-2024 Jeep Wrangler 4XE has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 23V787000, 25V741000.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V720