2021, 2023 Jeep Grand Cherokee Steering Column Recall (23V352)
Chrysler (FCA US, LLC) · 89,372 vehicles · Reported May 18, 2023
Chrysler (FCA US, LLC) is recalling 89,372 2021, 2023 Jeep Grand Cherokee; 2022 Jeep Grand Cherokee 4XE vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control. A loss of steering control increases the risk of a crash. Dealers will make the repair free of charge.
Recall 23V352 at a glance
| NHTSA campaign number | 23V352000 |
|---|---|
| Manufacturer recall number | 58A |
| Date reported to NHTSA | May 18, 2023 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2021, 2023 Jeep Grand Cherokee; 2022 Jeep Grand Cherokee 4XE |
| Units affected | 89,372 |
| Component | Steering > Column |
| Safety risk | A loss of steering control increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021, 2023 Jeep Grand Cherokee in recall 23V352?
An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Is it safe to drive a 2021, 2023 Grand Cherokee with recall 23V352?
NHTSA has not told owners to stop driving, but the risk is real: A loss of steering control increases the risk of a crash.
NHTSA describes the risk this way: A loss of steering control increases the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the column.
Which vehicles are included in recall 23V352?
Recall 23V352 covers 89,372 vehicles: 2021, 2023 Jeep Grand Cherokee; 2022 Jeep Grand Cherokee 4XE.
NHTSA lists 89,372 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021, 2023 | Jeep | Grand Cherokee |
| 2022 | Jeep | Grand Cherokee 4XE |
What is the fix for the Grand Cherokee steering column recall?
Yes. Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge.
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
When was recall 23V352 announced?
Chrysler (FCA US, LLC) reported recall 23V352 to NHTSA on May 18, 2023. NHTSA lists the owner letter date as June 6, 2023.
| Date | What happened |
|---|---|
| May 18, 2023 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 23V352000. |
| June 6, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 41 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Grand Cherokee is part of recall 23V352?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V352 is open on your Grand Cherokee, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V352000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Grand Cherokee owners do about recall 23V352?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V352000 applies to your Grand Cherokee.
- Call a Jeep dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any column symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Grand Cherokee owners reporting to NHTSA?
Owners have filed 941 complaints with NHTSA about these vehicles since 2020, 177 of them about the steering.
Since recall 23V352 was reported on May 18, 2023, owners have filed 92 complaints with NHTSA about the steering on these vehicles. 10 of them (11%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the steering and were received on or after May 18, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related steering issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 941 owner complaints filed since 2020 for the vehicles in this recall, and 177 of them involve the steering. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Jeep Grand Cherokee: 405 complaints in total, 102 about the steering
- 2023 Jeep Grand Cherokee: 388 complaints in total, 42 about the steering
- 2022 Jeep Grand Cherokee 4XE: 148 complaints in total, 33 about the steering
Examples of what owners have reported to NHTSA (unverified excerpts):
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4WD Low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked.
2021 Jeep Grand Cherokee owner, MO, NHTSA complaint 11680218, filed August 12, 2025
The contact owned a 2021 Jeep Grand Cherokee. The contact stated that while making a left-hand turn, the wheels on the vehicle failed to follow the trajectory of the movement and failed to function as intended, and moved toward the curb. The vehicle came to a stop when it hit the curb.
2021 Jeep Grand Cherokee owner, CA, NHTSA complaint 11714510, filed January 30, 2026
Steering is erratic while driving. Car is shifting left and right by itself while driving down the road feeling like the tires want to go different directions from one another. Steering wheel makes noticeable movement on its own left and right while going down a straight smooth road.
2021 Jeep Grand Cherokee owner, WI, NHTSA complaint 11720346, filed February 25, 2026
Can recall 23V352 make my Grand Cherokee a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this column recall means their Grand Cherokee qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Steering defects go straight to safety. Under California's lemon law, a defect likely to cause death or serious injury can create a presumption after just two repair attempts, if the manufacturer was also notified directly.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Grand Cherokee went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Grand Cherokee been back to the dealer for this problem?
Call 877-536-6620Other Jeep Grand Cherokee recalls
Frequently asked questions about recall 23V352
Did the recall 23V352 fix work?
Since recall 23V352 was reported on May 18, 2023, owners have filed 92 complaints with NHTSA about the steering on these vehicles. 10 of them (11%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 6, 2023.
Is the 23V352000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Grand Cherokee is part of recall 23V352000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V352000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.