2022 Ram Promaster Backup Camera Recall (22V947)

Recall 22V947 at a glance

What is wrong with the 2022 Ram Promaster in recall 22V947?

The analog rearview camera is the incorrect type of camera and cannot be installed.

Chrysler (FCA US, LLC) is recalling certain 2022 Ram Promaster Chassis Cab and incomplete vehicles equipped with an analog rearview camera. The analog rearview camera is the incorrect type of camera and cannot be installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2022 Promaster with recall 22V947?

NHTSA has not told owners to stop driving, but the risk is real: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA describes the risk this way: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.

Which vehicles are included in recall 22V947?

Recall 22V947 covers 38 vehicles: 2022 Ram Promaster.

NHTSA lists 38 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Promaster backup camera recall?

Yes. Dealers will supply a digital rearview camera, free of charge.

Dealers will supply a digital rearview camera, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZC5

When was recall 22V947 announced?

Chrysler (FCA US, LLC) reported recall 22V947 to NHTSA on December 22, 2022. NHTSA lists the owner letter date as February 7, 2023.

This recall was filed 45 months ago. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Promaster is part of recall 22V947?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 22V947 is open on your Promaster, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 22V947000 is open on your Promaster, it will be listed there, along with Ram recall number ZC5. You can also ask any Ram dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Promaster owners do about recall 22V947?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 22V947000 applies to your Promaster.
2. Call a Ram dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the camera happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Promaster owners reporting to NHTSA?

Owners have filed 64 complaints with NHTSA about these vehicles since 2020, 1 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 22V947 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 64 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Ram Promaster: 64 complaints in total, 1 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2022 Ram Promaster owner, VT, NHTSA complaint 11612381, filed September 3, 2024

Can recall 22V947 make my Promaster a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 22V947000 does not automatically make your Promaster a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 22V947