2021-2022 Ram Promaster Lighting Recall (24V197)

Recall 24V197 at a glance

What is wrong with the 2021-2022 Ram Promaster in recall 24V197?

The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative.

Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Is it safe to drive a 2021-2022 Promaster with recall 24V197?

NHTSA has not told owners to stop driving, but the risk is real: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.

NHTSA describes the risk this way: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the exterior lighting.

Which vehicles are included in recall 24V197?

Recall 24V197 covers 12,375 vehicles: 2021-2022 Ram Promaster.

NHTSA lists 12,375 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Promaster lighting recall?

Yes. Dealers will inspect and replace the harness, as necessary free of charge.

Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.

When was recall 24V197 announced?

Chrysler (FCA US, LLC) reported recall 24V197 to NHTSA on March 14, 2024. NHTSA lists the owner letter date as February 20, 2025.

This recall was filed 31 months ago. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Promaster is part of recall 24V197?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V197 is open on your Promaster, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V197000 is open on your Promaster, it will be listed there, along with Ram recall number 21B. You can also ask any Ram dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Promaster owners do about recall 24V197?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V197000 applies to your Promaster.
2. Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any exterior lighting symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Promaster owners reporting to NHTSA?

Owners have filed 175 complaints with NHTSA about these vehicles since 2020, 1 of them about the lighting and visibility.

Too few NHTSA complaints about the lighting and visibility have been filed since recall 24V197 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 175 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the lighting and visibility. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Ram Promaster: 111 complaints in total, 1 about the lighting and visibility
• 2022 Ram Promaster: 64 complaints in total, 0 about the lighting and visibility

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The contact owns a 2021 Ram Promaster 2500. The contact stated that while driving at various speeds, the headlights were not producing adequate lighting while driving at night. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired.

2021 Ram Promaster owner, CA, NHTSA complaint 11693538, filed October 15, 2025

Can recall 24V197 make my Promaster a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Lighting and visibility defects, such as headlights that fail, wipers that stop or mirrors that do not work, reduce your ability to see and be seen. They are often electrical, and they often come back.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V197