2024 Mazda CX-90 Drivetrain Software Recall (23V719)
Mazda Motor Corp. · 4,252 vehicles · Reported October 26, 2023
Mazda Motor Corp. is recalling 4,252 2024 Mazda CX-90 vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power. A loss of drive power can increase the risk of a crash. Dealers will make the repair free of charge.
Recall 23V719 at a glance
| NHTSA campaign number | 23V719000 |
|---|---|
| Manufacturer recall number | 6323J |
| Date reported to NHTSA | October 26, 2023 |
| Manufacturer | Mazda Motor Corp. |
| Vehicles | 2024 Mazda CX-90 |
| Units affected | 4,252 |
| Component | Power Train > Automatic Transmission > Control Module > Software |
| Safety risk | A loss of drive power can increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024 Mazda CX-90 in recall 23V719?
Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
Is it safe to drive a 2024 CX-90 with recall 23V719?
NHTSA has not told owners to stop driving, but the risk is real: A loss of drive power can increase the risk of a crash.
NHTSA describes the risk this way: A loss of drive power can increase the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 23V719?
Recall 23V719 covers 4,252 vehicles: 2024 Mazda CX-90.
NHTSA lists 4,252 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Mazda | CX-90 |
What is the fix for the CX-90 drivetrain software recall?
Yes. Dealers will update the powertrain control module and engine control module software, free of charge.
Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.
When was recall 23V719 announced?
Mazda Motor Corp. reported recall 23V719 to NHTSA on October 26, 2023. NHTSA lists the owner letter date as December 20, 2023.
| Date | What happened |
|---|---|
| October 26, 2023 | Mazda Motor Corp. filed the defect report with NHTSA; NHTSA assigned campaign 23V719000. |
| December 20, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 35 months ago. If your CX-90 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my CX-90 is part of recall 23V719?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V719 is open on your CX-90, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 23V719000 is open on your CX-90, it will be listed there, along with Mazda recall number 6323J. You can also ask any Mazda dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should CX-90 owners do about recall 23V719?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V719000 applies to your CX-90.
- Call a Mazda dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are CX-90 owners reporting to NHTSA?
Owners have filed 345 complaints with NHTSA about these vehicles since 2020, 31 of them about the transmission.
Since recall 23V719 was reported on October 26, 2023, owners have filed 30 complaints with NHTSA about the transmission on these vehicles. 7 of them (23%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the transmission and were received on or after October 26, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related transmission issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 345 owner complaints filed since 2020 for the vehicles in this recall, and 31 of them involve the transmission. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Mazda CX-90: 345 complaints in total, 31 about the transmission
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
When the gear shift is bumped it can go from Drive to Neutral by accident and without the driver's knowledge. I would assume this button needs to be depressed to change gears but on this car it will go from Drive to Neutral without depressing this side button.
2024 Mazda CX-90 owner, CA, NHTSA complaint 11636473, filed January 17, 2025
The vehicle displayed "Engine Malfunction have your vehicle inspected" on the dash along with orange lights. The vehicle would drive but without warning would not come up to speed. This caused an unsafe situation entering the interstate where the vehicle was below the minimum speed until we could exit the highway.
2024 Mazda CX-90 owner, FL, NHTSA complaint 11647057, filed March 7, 2025
On multiple occasions the vehicle has falsely detected collisions and suddenly braked while on highway leading to serious safety issues. On other occasions, while changing the lanes with blinkers on, the vehicle suddenly steered back into the original lane and triggered a collision warning even though there was no vehicle/obstacle nearby.
2024 Mazda CX-90 owner, CT, NHTSA complaint 11656370, filed April 23, 2025
Can recall 23V719 make my CX-90 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Transmission problems tend to come back. Harsh shifts, slipping, delayed engagement and sudden loss of drive power often return after a dealer reflashes software or replaces a part, and each return trip to the dealer is another repair attempt on the record.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the CX-90 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
A typical pattern: an owner reports the transmission slipping, and the dealer can't verify it. Six months later, NHTSA issues a recall for the same problem. Because the recall confirms the defect, the mileage offset goes back to that first visit.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your CX-90 been back to the dealer for this problem?
Call 877-536-6620Other Mazda CX-90 recalls
Frequently asked questions about recall 23V719
Did the recall 23V719 fix work?
Since recall 23V719 was reported on October 26, 2023, owners have filed 30 complaints with NHTSA about the transmission on these vehicles. 7 of them (23%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 20, 2023.
Is the 23V719000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my CX-90 is part of recall 23V719000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Will a transmission software update fix the problem for good?
Sometimes. Many owners report that shifting problems return after an update. If yours does, go back to the dealer and make sure the visit is written up.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V719000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mazda. Prior results do not guarantee a similar outcome.