2021 Ram Promaster Stability Control Recall (24V290)

Recall 24V290 at a glance

What is wrong with the 2021 Ram Promaster in recall 24V290?

An insecure ground connection may cause the electronic stability control (ESC) to be inoperative.

Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Is it safe to drive a 2021 Promaster with recall 24V290?

NHTSA has not told owners to stop driving, but the risk is real: Driving with an inoperative electronic stability control system can increase the risk of a crash.

NHTSA describes the risk this way: Driving with an inoperative electronic stability control system can increase the risk of a crash.

There is no do-not-drive order on this campaign. If your Promaster shows warning lights or behaves differently in a way that involves the electronic stability control, have it checked before driving further.

Which vehicles are included in recall 24V290?

Recall 24V290 covers 2 vehicles: 2021 Ram Promaster.

NHTSA lists 2 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Promaster stability control recall?

Yes. Dealers will tighten the ground nut assembly, free of charge.

Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.

When was recall 24V290 announced?

Chrysler (FCA US, LLC) reported recall 24V290 to NHTSA on April 25, 2024.

This recall was filed 29 months ago. If your Promaster was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Promaster is part of recall 24V290?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V290 is open on your Promaster, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V290000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Promaster owners do about recall 24V290?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V290000 applies to your Promaster.
2. Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any electronic stability control symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Promaster owners reporting to NHTSA?

Owners have filed 111 complaints with NHTSA about these vehicles since 2020, 2 of them about the driver assistance.

Too few NHTSA complaints about the driver assistance have been filed since recall 24V290 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 111 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the driver assistance. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Ram Promaster: 111 complaints in total, 2 about the driver assistance

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

12/2020 First the TPS sensor failed at 1,000 miles and almost caused an accident. Would not go over 25mph, was shifting hard, and the service engine light was on. Verified and replaced at dealership.

2021 Ram Promaster owner, TX, NHTSA complaint 11736324, filed May 7, 2026

While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed.

2021 Ram Promaster owner, CA, NHTSA complaint 11502719, filed January 19, 2023

Can recall 24V290 make my Promaster a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

When a driver assistance feature on the 2021 Ram Promaster brakes for no reason or stops working, it affects both safety and value. Software fixes do not always hold, which is why repeat repair records matter.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021 Ram Promaster has needed other repairs for the same defect, those visits count toward a lemon law claim.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V290