2021-2025 Polestar Polestar 2 Backup Camera Software Recall (25V615)
Polestar Automotive USA, Inc. · 27,816 vehicles · Reported September 15, 2025
Polestar Automotive USA, Inc. is recalling 27,816 2021-2025 Polestar Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V615 at a glance
| NHTSA campaign number | 25V615000 |
|---|---|
| Manufacturer recall number | RP1069 |
| Date reported to NHTSA | September 15, 2025 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Vehicles | 2021-2025 Polestar Polestar 2 |
| Units affected | 27,816 |
| Component | Back Over Prevention > Software |
| Safety risk | A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2025 Polestar Polestar 2 in recall 25V615?
The rearview camera image may not display when the vehicle is placed in reverse.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Is it safe to drive a 2021-2025 Polestar 2 with recall 25V615?
NHTSA has not told owners to stop driving, but the risk is real: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 25V615?
Recall 25V615 covers 27,816 vehicles: 2021-2025 Polestar Polestar 2.
NHTSA lists 27,816 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2025 | Polestar | Polestar 2 |
What is the fix for the Polestar 2 backup camera software recall?
Yes. Dealers will update the vehicle software, free of charge.
Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
When was recall 25V615 announced?
Polestar Automotive USA, Inc. reported recall 25V615 to NHTSA on September 15, 2025.
| Date | What happened |
|---|---|
| September 15, 2025 | Polestar Automotive USA, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 25V615000. |
| June 4, 2026 | Letters mailed (per NHTSA). |
This recall was filed 12 months ago. If your Polestar 2 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Polestar 2 is part of recall 25V615?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V615 is open on your Polestar 2, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V615000 is open on your Polestar 2, it will be listed there, along with Polestar recall number RP1069. You can also ask any Polestar dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Polestar 2 owners do about recall 25V615?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V615000 applies to your Polestar 2.
- Book the recall appointment with any authorized Polestar dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Polestar 2 owners reporting to NHTSA?
Owners have filed 593 complaints with NHTSA about these vehicles since 2020, 5 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 25V615 was reported (1) to say whether the fix is holding.
NHTSA’s public complaint database lists 593 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Polestar Polestar 2: 305 complaints in total, 1 about the rearview camera
- 2021 Polestar Polestar 2: 147 complaints in total, 0 about the rearview camera
- 2023 Polestar Polestar 2: 116 complaints in total, 2 about the rearview camera
- 2024 Polestar Polestar 2: 24 complaints in total, 1 about the rearview camera
- 2025 Polestar Polestar 2: 1 complaints in total, 1 about the rearview camera
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate. The contact stated that the dealer and the manufacturer were notified of the issue but offered no assistance. The vehicle was not repaired.
2024 Polestar Polestar 2 owner, NJ, NHTSA complaint 11610183, filed August 22, 2024
See attached document for complaint. I am contacting you regarding Recall RP1056, which addresses a known defect where the rearview camera image may fail to display, increasing the risk of a crash or personal injury while reversing .
2025 Polestar Polestar 2 owner, HI, NHTSA complaint 11684990, filed September 4, 2025
The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic.
2022 Polestar Polestar 2 owner, CO, NHTSA complaint 11592491, filed June 4, 2024
Can recall 25V615 make my Polestar 2 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their Polestar 2 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.
This is not the first recall for this problem. When a manufacturer has to recall the same software again, that suggests the earlier fix did not work. If your 2021-2025 Polestar Polestar 2 has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 24V477000, 25V280000.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Polestar 2 been back to the dealer for this problem?
Call 877-536-6620Other Polestar Polestar 2 recalls
Frequently asked questions about recall 25V615
Is the 25V615000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Polestar 2 is part of recall 25V615000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V615000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Polestar. Prior results do not guarantee a similar outcome.