2023 Polestar Polestar 2 Lower Ball Joint Recall (23V476)

Recall 23V476 at a glance

What is wrong with the 2023 Polestar Polestar 2 in recall 23V476?

The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

Is it safe to drive a 2023 Polestar 2 with recall 23V476?

NHTSA has not told owners to stop driving, but the risk is real: The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

NHTSA describes the risk this way: The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the lower ball joint.

Which vehicles are included in recall 23V476?

Recall 23V476 covers 3 vehicles: 2023 Polestar Polestar 2.

NHTSA lists 3 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Polestar 2 lower ball joint recall?

Yes. Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge.

Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.

When was recall 23V476 announced?

Polestar Automotive USA, Inc. reported recall 23V476 to NHTSA on July 12, 2023. NHTSA lists the owner letter date as August 10, 2023.

This recall was filed 39 months ago. If your Polestar 2 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Polestar 2 is part of recall 23V476?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V476 is open on your Polestar 2, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V476000 is open on your Polestar 2, it will be listed there, along with Polestar recall number R10245. You can also ask any Polestar dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Polestar 2 owners do about recall 23V476?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V476000 applies to your Polestar 2.
2. Call a Polestar dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any lower ball joint symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Polestar 2 owners reporting to NHTSA?

Owners have filed 116 complaints with NHTSA about these vehicles since 2020, 1 of them about the suspension, wheels and tires.

Too few NHTSA complaints about the suspension, wheels and tires have been filed since recall 23V476 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 116 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the suspension, wheels and tires. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Polestar Polestar 2: 116 complaints in total, 1 about the suspension, wheels and tires

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

Vehicle chassis vibrates noticeably at speeds around 30 mph and 65 mph, which is translated to the steering wheel. The vibration is of a high frequency, almost akin to a sander, and is most prominent under acceleration or deceleration.

2023 Polestar Polestar 2 owner, KS, NHTSA complaint 11555788, filed November 18, 2023

Can recall 23V476 make my Polestar 2 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 23V476000 does not automatically make your Polestar 2 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Suspension, wheel and tire defects can affect handling and control. Clunks, pulling and vibration that return after a repair point to a defect that has not been fixed.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Polestar Polestar 2 has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Polestar 2 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V476