2021 Polestar Polestar 2

Backup Camera

The 2021 Polestar Polestar 2 has generated 94 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Polestar has issued two recalls and claims they fixed the reverse camera issues with a software update, but they have not been remedied. When reversing, the camera screen will still often go blank, freeze, or stutter. I am not confident that the picture I’m seeing on the screen is a real time depiction of the view behind me or is simply frozen. This presents safety issues where the screen may have frozen or gone blank just before someone runs behind the vehicle, and the driver is led to believe there is nothing behind the vehicle.” (NHTSA Complaint #11724680)

Visibility/Wiper

The 2021 Polestar Polestar 2 has generated 8 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered processor and memory. Polestar have attempted software updates which have been ineffective. Other aspects of the system also struggle to load and be responsive as well such as switching modes from bluetooth audio to radio or loading the navigation system. I see that there is a second recall but it appears this is a software based update as well. I doubt that software can fix what is very likely a hardware performance issue.” (NHTSA Complaint #11706054)

Other Systems

The 2021 Polestar Polestar 2 has generated 8 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “This complaint relates to NHTSA Action Number: RQ25004 The rear view camera image consistently does not appear and reads as unavailable on the driver’s view screen even after a recent recall repair.” (NHTSA Complaint #11678458)

Suspension

Suspension problems affect vehicle handling and ride quality. For the 2021 Polestar Polestar 2, reported issues include clunking noises, premature wear, and handling instability. With 3 NHTSA complaints on record, this defect has a documented pattern. Owner reports include: “1 – The rear axles have failed. 2- A rear axle failure while driving presents extreme safety hazards, including sudden loss of vehicle control and stability, potential wheel separation, and abrupt loss of drive power, greatly increasing the risk of a severe accident 3 – Polestar has created a report on 3/4/24 regarding the issue AND IS AWARE OF IT – Technical Journal 36854.1.0 – Ticking noise during deceleration at Low Speeds. My car is 2 months out of Warranty and is a 2021 model and has 48,000 miles and they refuse to cover the cost of the repair Polestar owners have confirmed this online in various Polestar forums. 4- The Polestar dealer inspected it. 5- No warnings” (NHTSA Complaint #11698361)

Electrical System,Back Over Prevention,Forward Collision Avoidance

Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2021 Polestar Polestar 2 include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 3 NHTSA complaints have been filed for this category. Owner reports include: “Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.” (NHTSA Complaint #11671269)

Active NHTSA Recalls — 2021 Polestar Polestar 2

The following 5 recalls have been issued for the 2021 Polestar Polestar 2 by the NHTSA or Polestar. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.

California Lemon Law — Song-Beverly Act

California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.

Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2021 Polestar Polestar 2:

• 4+ repair attempts for the same non-safety defect without resolution
• 2+ repair attempts for a defect likely to cause death or serious bodily injury
• 30+ calendar days out of service for warranty repairs (cumulative, not consecutive)

Once the presumption is triggered, the burden shifts to Polestar to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Polestar must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.

What You Can Recover

If your 2021 Polestar Polestar 2 qualifies as a lemon under California law, Polestar may be legally required to:

• Repurchase your vehicle — Full refund of your down payment, all monthly payments, registration fees, and incidental costs (towing, rentals), minus a mileage offset for miles driven before the first repair attempt
• Replace your vehicle — Provide a new, comparable vehicle at no cost to you
• Pay your attorney’s fees — Under § 1794(d), Polestar pays all legal fees if you prevail
• Civil penalty up to 2x damages — If Polestar willfully violated the Act, courts may award double the actual damages

Steps to Protect Your 2021 Polestar Polestar 2 Claim

Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.

Step 2: Keep returning for repairs. You must give Polestar a reasonable opportunity to fix the defect. Visit different authorized Polestar dealers if needed and ask for written documentation of each visit.

Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Polestar pays your fees if you win.

Step 4: Send a demand letter. Your attorney will send Polestar a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.

2021 Polestar Polestar 2 Lemon Law Questions

How many repair attempts qualify my 2021 Polestar Polestar 2 as a lemon?

Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.

Does Polestar pay my attorney fees?

Yes. Under Cal. Civ. Code § 1794(d), Polestar is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.

Can I file a lemon law claim without an active recall?

Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.

What is the time limit to file a lemon law claim for my 2021 Polestar Polestar 2?

California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.