2021-2024 Polestar Polestar 2 Backup Camera Recall (24V477)

Recall 24V477 at a glance

What is wrong with the 2021-2024 Polestar Polestar 2 in recall 24V477?

The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying.

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2021-2024 Polestar 2 with recall 24V477?

NHTSA has not told owners to stop driving, but the risk is real: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

NHTSA describes the risk this way: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Polestar 2 shows warning lights or behaves differently in a way that involves the camera, have it checked before driving further.

Which vehicles are included in recall 24V477?

Recall 24V477 covers 25,825 vehicles: 2021-2024 Polestar Polestar 2.

NHTSA lists 25,825 vehicles in this campaign, built July 9, 2020 to January 19, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Polestar 2 backup camera recall?

Yes. The fix is an over-the-air software update.

Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

When was recall 24V477 announced?

Polestar Automotive USA, Inc. reported recall 24V477 to NHTSA on June 26, 2024. NHTSA lists the owner letter date as August 9, 2024.

This recall was filed 27 months ago, and vehicles were built over a span of 1289 days. If your Polestar 2 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Polestar 2 is part of recall 24V477?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V477 is open on your Polestar 2, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V477000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Polestar 2 owners do about recall 24V477?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V477000 applies to your Polestar 2.
2. Call a Polestar dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Polestar 2 owners reporting to NHTSA?

Owners have filed 592 complaints with NHTSA about these vehicles since 2020, 4 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V477 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 592 owner complaints filed since 2020 for the vehicles in this recall, and 4 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Polestar Polestar 2: 305 complaints in total, 1 about the rearview camera
• 2021 Polestar Polestar 2: 147 complaints in total, 0 about the rearview camera
• 2023 Polestar Polestar 2: 116 complaints in total, 2 about the rearview camera
• 2024 Polestar Polestar 2: 24 complaints in total, 1 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic.

2022 Polestar Polestar 2 owner, CO, NHTSA complaint 11592491, filed June 4, 2024

The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed.

2023 Polestar Polestar 2 owner, CO, NHTSA complaint 11749104, filed July 8, 2026

The contact owns a 2023 Polestar Polestar2. The contact stated that on several occasions when the vehicle was shifted in reverse(R) the back over prevention camera screen was black. The vehicle was taken to a dealer where it was diagnosed and determine that an unknown software update needed to be performed.

2023 Polestar Polestar 2 owner, GA, NHTSA complaint 11558510, filed December 5, 2023

Can recall 24V477 make my Polestar 2 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

Because the remedy is an over-the-air update, there may be no repair order unless you take the 2021-2024 Polestar Polestar 2 in. If the symptom continues after the update, get it documented at the dealer so it counts.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Polestar 2 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V477