2021-2022 Polestar Polestar 2 Electrical Management System Software Recall (21V110)
Polestar Automotive USA, Inc. · 3,457 vehicles · Reported February 24, 2021
Polestar Automotive USA, Inc. is recalling 3,457 2021-2022 Polestar Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect. A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash. The fix is an over-the-air software update.
Recall 21V110 at a glance
| NHTSA campaign number | 21V110000 |
|---|---|
| Manufacturer recall number | R10079 |
| Date reported to NHTSA | February 24, 2021 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Vehicles | 2021-2022 Polestar Polestar 2 |
| Units affected | 3,457 |
| Component | Electrical System > Propulsion System > Traction Battery > Management System / Energy Control Module (Bms / Becm) > Software |
| Safety risk | A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2021-2022 Polestar Polestar 2 in recall 21V110?
The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Is it safe to drive a 2021-2022 Polestar 2 with recall 21V110?
NHTSA has not told owners to stop driving, but the risk is real: A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
NHTSA describes the risk this way: A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Polestar 2 shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 21V110?
Recall 21V110 covers 3,457 vehicles: 2021-2022 Polestar Polestar 2.
NHTSA lists 3,457 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2022 | Polestar | Polestar 2 |
What is the fix for the Polestar 2 electrical management system software recall?
Yes. The fix is an over-the-air software update.
Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.
When was recall 21V110 announced?
Polestar Automotive USA, Inc. reported recall 21V110 to NHTSA on February 24, 2021. NHTSA lists the owner letter date as April 23, 2021.
| Date | What happened |
|---|---|
| February 24, 2021 | Polestar Automotive USA, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 21V110000. |
| April 23, 2021 | Owner notification letters mailed (per NHTSA). |
This recall was filed 68 months ago. If your Polestar 2 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Polestar 2 is part of recall 21V110?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 21V110 is open on your Polestar 2, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2022 Polestar 2 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Polestar 2 owners do about recall 21V110?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 21V110000 applies to your Polestar 2.
- Call a Polestar dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Polestar 2 owners reporting to NHTSA?
Owners have filed 452 complaints with NHTSA about these vehicles since 2020, 54 of them about the ev and hybrid battery.
Since recall 21V110 was reported on February 24, 2021, owners have filed 54 complaints with NHTSA about the ev and hybrid battery on these vehicles. 10 of them (19%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the ev and hybrid battery and were received on or after February 24, 2021, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related ev and hybrid battery issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 452 owner complaints filed since 2020 for the vehicles in this recall, and 54 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Polestar Polestar 2: 305 complaints in total, 45 about the ev and hybrid battery
- 2021 Polestar Polestar 2: 147 complaints in total, 9 about the ev and hybrid battery
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue.
2021 Polestar Polestar 2 owner, WA, NHTSA complaint 11642017, filed February 11, 2025
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved.
2021 Polestar Polestar 2 owner, CA, NHTSA complaint 11668935, filed June 24, 2025
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference.
2021 Polestar Polestar 2 owner, WA, NHTSA complaint 11671269, filed July 4, 2025
Can recall 21V110 make my Polestar 2 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 21V110000 does not automatically make your Polestar 2 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
High-voltage battery and drive system defects in EVs and hybrids can mean reduced range, charging faults, loss of drive power or a fire risk. These repairs often need parts on backorder, so days out of service add up quickly.
This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2021-2022 Polestar Polestar 2 to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Polestar 2 been back to the dealer for this problem?
Call 877-536-6620Other Polestar Polestar 2 recalls
Frequently asked questions about recall 21V110
Did the recall 21V110 fix work?
Since recall 21V110 was reported on February 24, 2021, owners have filed 54 complaints with NHTSA about the ev and hybrid battery on these vehicles. 10 of them (19%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed April 23, 2021.
Is the 21V110000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Polestar 2 is part of recall 21V110000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 21V110000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Polestar. Prior results do not guarantee a similar outcome.