2023 Cadillac XT5 Driveshaft Recall (23V043)
General Motors, LLC · 10 vehicles · Reported February 2, 2023
General Motors, LLC is recalling 10 2023 Cadillac XT5; 2023 GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate. Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash. Dealers will make the repair free of charge.
Recall 23V043 at a glance
| NHTSA campaign number | 23V043000 |
|---|---|
| Manufacturer recall number | N222393410 |
| Date reported to NHTSA | February 2, 2023 |
| Manufacturer | General Motors, LLC |
| Vehicles | 2023 Cadillac XT5; 2023 GMC Acadia |
| Units affected | 10 |
| Component | Power Train > Driveline > Driveshaft |
| Safety risk | Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023 Cadillac XT5 in recall 23V043?
The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
Is it safe to drive a 2023 XT5 with recall 23V043?
NHTSA has not told owners to stop driving, but the risk is real: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
NHTSA describes the risk this way: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
There is no do-not-drive order on this campaign. If your XT5 shows warning lights or behaves differently in a way that involves the driveshaft, have it checked before driving further.
Which vehicles are included in recall 23V043?
Recall 23V043 covers 10 vehicles: 2023 Cadillac XT5; 2023 GMC Acadia.
NHTSA lists 10 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Cadillac | XT5 |
| 2023 | GMC | Acadia |
What is the fix for the XT5 driveshaft recall?
Yes. Dealers will replace the right-front half-shaft assemblies, free of charge.
Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
When was recall 23V043 announced?
General Motors, LLC reported recall 23V043 to NHTSA on February 2, 2023. NHTSA lists the owner letter date as February 17, 2023.
| Date | What happened |
|---|---|
| February 2, 2023 | General Motors, LLC filed the defect report with NHTSA; NHTSA assigned campaign 23V043000. |
| February 17, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 44 months ago. If your XT5 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my XT5 is part of recall 23V043?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V043 is open on your XT5, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 23V043000 is open on your XT5, it will be listed there, along with Cadillac recall number N222393410. You can also ask any Cadillac dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should XT5 owners do about recall 23V043?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V043000 applies to your XT5.
- Call a Cadillac dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the driveshaft happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are XT5 owners reporting to NHTSA?
Owners have filed 58 complaints with NHTSA about these vehicles since 2020, 18 of them about the transmission.
Since recall 23V043 was reported on February 2, 2023, owners have filed 17 complaints with NHTSA about the transmission on these vehicles. 3 of them (18%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the transmission and were received on or after February 2, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related transmission issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 58 owner complaints filed since 2020 for the vehicles in this recall, and 18 of them involve the transmission. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 GMC Acadia: 43 complaints in total, 12 about the transmission
- 2023 Cadillac XT5: 15 complaints in total, 6 about the transmission
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue.
2023 Cadillac XT5 owner, CO, NHTSA complaint 11700441, filed November 19, 2025
11/12/2022 / At Highway speed vehicle became unresponsive to throttle. Engine would increase in RPMs as indicated on Tach and speedometer would show increased speed, but acceleration was not noticeable and a gear grinding sound was heard. Unable to move vehicle in any direction.
2023 Cadillac XT5 owner, MD, NHTSA complaint 11502229, filed January 17, 2023
The contact owns a 2023 Cadillac XT5. The contact stated that on two occasions while driving at approximately 25 MPH, the steering wheel seized, and the vehicle veered to the side of the road. Additionally, the gear shifter malfunctioned and the light to indicate that the vehicle was parked, was inoperable.
2023 Cadillac XT5 owner, PA, NHTSA complaint 11521656, filed May 12, 2023
Can recall 23V043 make my XT5 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V043000 does not automatically make your XT5 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
A transmission defect affects the core job of the 2023 Cadillac XT5: moving reliably. Owners often see the same symptom return after a repair, and those repeat visits are the kind of history California's lemon law looks at.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the XT5 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A typical pattern: an owner reports the transmission slipping, and the dealer can't verify it. Six months later, NHTSA issues a recall for the same problem. Because the recall confirms the defect, the mileage offset goes back to that first visit.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your XT5 been back to the dealer for this problem?
Call 877-536-6620Other Cadillac XT5 recalls
Frequently asked questions about recall 23V043
Did the recall 23V043 fix work?
Since recall 23V043 was reported on February 2, 2023, owners have filed 17 complaints with NHTSA about the transmission on these vehicles. 3 of them (18%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed February 17, 2023.
Is the 23V043000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my XT5 is part of recall 23V043000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Will a transmission software update fix the problem for good?
Sometimes. Many owners report that shifting problems return after an update. If yours does, go back to the dealer and make sure the visit is written up.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V043000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Cadillac, GMC. Prior results do not guarantee a similar outcome.