2021 Cadillac XT5 Backup Camera Recall (22V709)

Recall 22V709 at a glance

What is wrong with the 2021 Cadillac XT5 in recall 22V709?

The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.

General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.

Is it safe to drive a 2021 XT5 with recall 22V709?

NHTSA has not told owners to stop driving, but the risk is real: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA describes the risk this way: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your XT5 shows warning lights or behaves differently in a way that involves the camera, have it checked before driving further.

Which vehicles are included in recall 22V709?

Recall 22V709 covers 95,231 vehicles: 2021 Cadillac XT5; 2021 Cadillac XT6; 2021 GMC Acadia.

NHTSA lists 95,231 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the XT5 backup camera recall?

Yes. Dealers will replace the coaxial cables, free of charge.

Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.

When was recall 22V709 announced?

General Motors, LLC reported recall 22V709 to NHTSA on September 22, 2022. NHTSA lists the owner letter date as January 18, 2023.

This recall was filed 49 months ago. If your XT5 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my XT5 is part of recall 22V709?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 22V709 is open on your XT5, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021 XT5 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should XT5 owners do about recall 22V709?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 22V709000 applies to your XT5.
2. Call a Cadillac dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are XT5 owners reporting to NHTSA?

Owners have filed 183 complaints with NHTSA about these vehicles since 2020, 6 of them about the rearview camera.

NHTSA’s public complaint database lists 183 owner complaints filed since 2020 for the vehicles in this recall, and 6 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 GMC Acadia: 149 complaints in total, 1 about the rearview camera
• 2021 Cadillac XT6: 18 complaints in total, 3 about the rearview camera
• 2021 Cadillac XT5: 16 complaints in total, 2 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2021 Cadillac XT5. The contact stated that while driving approximately 50 MPH, the infotainment screen was touched but went black and failed to respond. The vehicle was turned off and restarted at the next traffic light, and the infotainment screen was touched and remained black and failed to respond.

2021 Cadillac XT5 owner, NY, NHTSA complaint 11722196, filed March 5, 2026

The contact owns a 2021 Cadillac XT5. The contact stated that the back over prevention camera intermittently failed to operate as needed. There was no warning light illuminated. The contact called the dealer and was informed that the VIN was not under recall.

2021 Cadillac XT5 owner, PA, NHTSA complaint 11506928, filed February 13, 2023

The contact owns a 2021 GMC Acadia. The contact stated that while reversing, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired.

2021 GMC Acadia owner, WV, NHTSA complaint 11567287, filed January 23, 2024

Can recall 22V709 make my XT5 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 22V709000 does not automatically make your XT5 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2021 Cadillac XT5, each return visit should be documented.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021 Cadillac XT5 has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 22V709