2023 GMC Acadia Windshield Recall (23V681)
General Motors, LLC · 42 vehicles · Reported October 12, 2023
General Motors, LLC is recalling 42 2024 Cadillac XT5; 2024 Cadillac XT6; 2023 GMC Acadia vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body. A windshield that is not properly bonded may detach during a crash and increase the risk of injury. Dealers will make the repair free of charge.
Recall 23V681 at a glance
| NHTSA campaign number | 23V681000 |
|---|---|
| Manufacturer recall number | N232419690 |
| Date reported to NHTSA | October 12, 2023 |
| Manufacturer | General Motors, LLC |
| Vehicles | 2024 Cadillac XT5; 2024 Cadillac XT6; 2023 GMC Acadia |
| Units affected | 42 |
| Component | Visibility > Windshield |
| Safety risk | A windshield that is not properly bonded may detach during a crash and increase the risk of injury. |
| Fix | Available at dealers |
What is wrong with the 2023 GMC Acadia in recall 23V681?
The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
General Motors, LLC (GM) is recalling certain 2023 GMC Acadia and 2024 Cadilac XT5 and XT6 vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
Is it safe to drive a 2023 Acadia with recall 23V681?
NHTSA has not told owners to stop driving, but the risk is real: A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
NHTSA describes the risk this way: A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
There is no do-not-drive order on this campaign. If your Acadia shows warning lights or behaves differently in a way that involves the windshield, have it checked before driving further.
Which vehicles are included in recall 23V681?
Recall 23V681 covers 42 vehicles: 2024 Cadillac XT5; 2024 Cadillac XT6; 2023 GMC Acadia.
NHTSA lists 42 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Cadillac | XT5 |
| 2024 | Cadillac | XT6 |
| 2023 | GMC | Acadia |
What is the fix for the Acadia windshield recall?
Yes. Dealers will inspect the windshield and apply primer and urethane sealant.
Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.
When was recall 23V681 announced?
General Motors, LLC reported recall 23V681 to NHTSA on October 12, 2023. NHTSA lists the owner letter date as November 14, 2023.
| Date | What happened |
|---|---|
| October 12, 2023 | General Motors, LLC filed the defect report with NHTSA; NHTSA assigned campaign 23V681000. |
| November 14, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 36 months ago. If your Acadia was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Acadia is part of recall 23V681?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V681 is open on your Acadia, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V681000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Acadia owners do about recall 23V681?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V681000 applies to your Acadia.
- Book the recall appointment with any authorized GMC dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the windshield happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Acadia owners reporting to NHTSA?
Owners have filed 68 complaints with NHTSA about these vehicles since 2020, 1 of them about the lighting and visibility.
Too few NHTSA complaints about the lighting and visibility have been filed since recall 23V681 was reported (1) to say whether the fix is holding.
NHTSA’s public complaint database lists 68 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the lighting and visibility. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 GMC Acadia: 43 complaints in total, 1 about the lighting and visibility
- 2024 Cadillac XT6: 15 complaints in total, 0 about the lighting and visibility
- 2024 Cadillac XT5: 10 complaints in total, 0 about the lighting and visibility
Examples of what owners have reported to NHTSA (unverified excerpts):
When approaching on coming traffic with bright light on high beam, my car will not change from high beam to low beam , nor can I manually. change.
2023 GMC Acadia owner, TN, NHTSA complaint 11584011, filed April 19, 2024
Can recall 23V681 make my Acadia a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V681000 does not automatically make your Acadia a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
A headlight, wiper or visibility defect on the 2023 GMC Acadia can make night or rain driving unsafe, and repeat repairs for the same problem count toward a lemon law claim.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 GMC Acadia has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Acadia went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Acadia been back to the dealer for this problem?
Call 877-536-6620Other GMC Acadia recalls
Frequently asked questions about recall 23V681
Is the 23V681000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed November 14, 2023.
How do I know if my Acadia is part of recall 23V681000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V681000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Cadillac, GMC. Prior results do not guarantee a similar outcome.