2021-2023 Volkswagen ID.4 Infotainment Software Recall (24V344)
Volkswagen Group of America, Inc. · 79,965 vehicles · Reported May 15, 2024
Volkswagen Group of America, Inc. is recalling 79,965 2021-2023 Volkswagen ID.4 vehicles. 4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility." Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash. Dealers will make the repair free of charge.
Recall 24V344 at a glance
| NHTSA campaign number | 24V344000 |
|---|---|
| Manufacturer recall number | 919A |
| Date reported to NHTSA | May 15, 2024 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Vehicles | 2021-2023 Volkswagen ID.4 |
| Units affected | 79,965 |
| Component | Equipment > Electrical > Infotainment > Software |
| Safety risk | Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2023 Volkswagen ID.4 in recall 24V344?
4 vehicles.
Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."
Is it safe to drive a 2021-2023 ID.4 with recall 24V344?
NHTSA has not told owners to stop driving, but the risk is real: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.
NHTSA describes the risk this way: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.
There is no do-not-drive order on this campaign. If your ID.4 shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 24V344?
Recall 24V344 covers 79,965 vehicles: 2021-2023 Volkswagen ID.4.
NHTSA lists 79,965 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2023 | Volkswagen | ID.4 |
What is the fix for the ID.4 infotainment software recall?
Yes. Dealers will update the vehicle software, free of charge.
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.
When was recall 24V344 announced?
Volkswagen Group of America, Inc. reported recall 24V344 to NHTSA on May 15, 2024.
| Date | What happened |
|---|---|
| May 15, 2024 | Volkswagen Group of America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V344000. |
| December 20, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 28 months ago. If your ID.4 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my ID.4 is part of recall 24V344?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V344 is open on your ID.4, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2023 ID.4 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should ID.4 owners do about recall 24V344?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V344000 applies to your ID.4.
- Call a Volkswagen dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are ID.4 owners reporting to NHTSA?
Owners have filed 930 complaints with NHTSA about these vehicles since 2020, 450 of them about the electrical system.
Since recall 24V344 was reported on May 15, 2024, owners have filed 271 complaints with NHTSA about the electrical system on these vehicles. 52 of them (19%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after May 15, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 930 owner complaints filed since 2020 for the vehicles in this recall, and 450 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Volkswagen ID.4: 459 complaints in total, 225 about the electrical system
- 2021 Volkswagen ID.4: 335 complaints in total, 172 about the electrical system
- 2022 Volkswagen ID.4: 136 complaints in total, 53 about the electrical system
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
All is sudden I hear clicking noice from doors that make scary to drive the car with Kids. Couple of times it unlocked the rear passenger door. I had to to pull over to close and move.
2022 Volkswagen ID.4 owner, KY, NHTSA complaint 11634128, filed January 4, 2025
Some lights come on and off without buttons being pressed. Door click. Doesn’t consistently lock or unlock. Center console turns off with no notice.
2022 Volkswagen ID.4 owner, CA, NHTSA complaint 11648571, filed March 16, 2025
I use this car for work daily, see patients in their homes. The driver door won’t locked, for 2 consecutive days and this is not the first time incident. Whenever this happens, I notify the dealer but they said VW does not have repair/solution to it yet.
2022 Volkswagen ID.4 owner, OR, NHTSA complaint 11651201, filed March 27, 2025
Can recall 24V344 make my ID.4 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2021-2023 Volkswagen ID.4 back, and the problem shows up again.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2023 Volkswagen ID.4 has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your ID.4 been back to the dealer for this problem?
Call 877-536-6620Other Volkswagen ID.4 recalls
Frequently asked questions about recall 24V344
Did the recall 24V344 fix work?
Since recall 24V344 was reported on May 15, 2024, owners have filed 271 complaints with NHTSA about the electrical system on these vehicles. 52 of them (19%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
Is the 24V344000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my ID.4 is part of recall 24V344000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V344000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Volkswagen. Prior results do not guarantee a similar outcome.