2021-2023 Volkswagen ID.4 Antilock Brake Control Module Recall (25V120)

Recall 25V120 at a glance

What is wrong with the 2021-2023 Volkswagen ID.4 in recall 25V120?

4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Is it safe to drive a 2021-2023 ID.4 with recall 25V120?

NHTSA has not told owners to stop driving, but the risk is real: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

NHTSA describes the risk this way: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your ID.4 shows warning lights or behaves differently in a way that involves the control unit and module, have it checked before driving further.

Which vehicles are included in recall 25V120?

Recall 25V120 covers 60,490 vehicles: 2022-2023 Audi Q4 E-Tron; 2022-2023 Audi Q4 Sportback E-Tron; 2021-2023 Volkswagen ID.4.

NHTSA lists 60,490 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the ID.4 antilock brake control module recall?

Yes. Dealers will update the brake control unit software, free of charge.

Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

Manufacturer recall number: Audi: 454R VW: 97H3.

When was recall 25V120 announced?

Volkswagen Group of America, Inc. reported recall 25V120 to NHTSA on February 27, 2025. NHTSA lists the owner letter date as March 14, 2025.

This recall was filed 19 months ago. If your ID.4 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my ID.4 is part of recall 25V120?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V120 is open on your ID.4, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2023 ID.4 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should ID.4 owners do about recall 25V120?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V120000 applies to your ID.4.
2. Call a Volkswagen dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the control unit and module happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are ID.4 owners reporting to NHTSA?

Owners have filed 951 complaints with NHTSA about these vehicles since 2020, 91 of them about the brakes.

NHTSA’s public complaint database lists 951 owner complaints filed since 2020 for the vehicles in this recall, and 91 of them involve the brakes. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Volkswagen ID.4: 459 complaints in total, 39 about the brakes
• 2021 Volkswagen ID.4: 335 complaints in total, 37 about the brakes
• 2022 Volkswagen ID.4: 136 complaints in total, 12 about the brakes
• 2023 Audi Q4 E-Tron: 17 complaints in total, 3 about the brakes
• 2022 Audi Q4 E-Tron: 3 complaints in total, 0 about the brakes
• 2023 Audi Q4 Sportback E-Tron: 1 complaints in total, 0 about the brakes
• 2022 Audi Q4 Sportback E-Tron: 0 complaints in total, 0 about the brakes

Examples of what owners have reported to NHTSA (unverified excerpts):

I believe Volkswagen has made a recent software change which causes the brakes to malfunction when operating in the rain.

2021 Volkswagen ID.4 owner, SC, NHTSA complaint 11644592, filed February 24, 2025

The vehicle accelerated without control and crashed into the wall between my garage and the adjacent laundry room. That day someone could have easily been seriously hurt or killed. The problem was investigated but could not been reproduced. The vehicle was inspected by a team of investigators from the Manufacturer, VW.

2021 Volkswagen ID.4 owner, AZ, NHTSA complaint 11668778, filed June 23, 2025

I was pulling into street parking spot behind a parked car at a slow speed and braking to stop. I put my foot on the brake to bring the car to a complete stop but instead of slowing down the car accelerated straight into the vehicle in front of me.

2021 Volkswagen ID.4 owner, AZ, NHTSA complaint 11680157, filed August 12, 2025

Can recall 25V120 make my ID.4 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Brake defects are safety defects. California's lemon law presumption can apply after two repair attempts for a defect likely to cause death or serious injury, when the manufacturer has been notified directly.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the ID.4 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V120