2025 Mercedes-Benz E 350 Axle Recall (24V941)
Mercedes-Benz USA, LLC · 17 vehicles · Reported December 18, 2024
Mercedes-Benz USA, LLC is recalling 17 2025 Mercedes-Benz E 350; 2025 Mercedes-Benz E 350 4MATIC; 2025 Mercedes-Benz E 450 4MATIC; 2025 Mercedes-Benz E 450 4MATIC All-Terrain vehicles. The camber strut bracket may have been improperly welded onto the rear axle carrier, possibly resulting in separation of the bracket from the rear axle carrier. Rear axle carrier failure can cause a sudden loss of vehicle handling and control, increasing the risk of a crash. The manufacturer is telling owners not to drive these vehicles until the recall repair is done.
Recall 24V941 at a glance
| NHTSA campaign number | 24V941000 |
|---|---|
| Manufacturer recall number | 2024120015 |
| Date reported to NHTSA | December 18, 2024 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles | 2025 Mercedes-Benz E 350; 2025 Mercedes-Benz E 350 4MATIC; 2025 Mercedes-Benz E 450 4MATIC; 2025 Mercedes-Benz E 450 4MATIC All-Terrain |
| Units affected | 17 |
| Component | Power Train > Axle Assembly |
| Safety risk | Rear axle carrier failure can cause a sudden loss of vehicle handling and control, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2025 Mercedes-Benz E 350 in recall 24V941?
The camber strut bracket may have been improperly welded onto the rear axle carrier, possibly resulting in separation of the bracket from the rear axle carrier.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2025 E 350, E 350 4MATIC, E 450 4MATIC, and E450 4MATIC station wagon vehicles. The camber strut bracket may have been improperly welded onto the rear axle carrier, possibly resulting in separation of the bracket from the rear axle carrier.
Is it safe to drive a 2025 E 350 with recall 24V941?
No. NHTSA lists recall 24V941 as a Do Not Drive recall. Leave the vehicle parked until the repair is done.
NHTSA lists this as a Do Not Drive recall. The manufacturer is telling owners not to drive these vehicles until the recall repair is done. Call the dealer and ask for a tow and a loaner or rental.
NHTSA describes the risk this way: Rear axle carrier failure can cause a sudden loss of vehicle handling and control, increasing the risk of a crash.
Which vehicles are included in recall 24V941?
Recall 24V941 covers 17 vehicles: 2025 Mercedes-Benz E 350; 2025 Mercedes-Benz E 350 4MATIC; 2025 Mercedes-Benz E 450 4MATIC; 2025 Mercedes-Benz E 450 4MATIC All-Terrain.
NHTSA lists 17 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Mercedes-Benz | E 350 |
| 2025 | Mercedes-Benz | E 350 4MATIC |
| 2025 | Mercedes-Benz | E 450 4MATIC |
| 2025 | Mercedes-Benz | E 450 4MATIC All-Terrain |
What is the fix for the E 350 axle recall?
Yes. Owners are advised not to drive their vehicles until the remedy has been performed.
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will replace the rear axle carrier, free of charge. Owner notification letters were mailed January 22, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024120015.
When was recall 24V941 announced?
Mercedes-Benz USA, LLC reported recall 24V941 to NHTSA on December 18, 2024. NHTSA lists the owner letter date as January 22, 2025.
| Date | What happened |
|---|---|
| December 18, 2024 | Mercedes-Benz USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 24V941000. |
| January 22, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 21 months ago. If your E 350 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my E 350 is part of recall 24V941?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V941 is open on your E 350, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V941000 is open on your E 350, it will be listed there, along with Mercedes-Benz recall number 2024120015. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should E 350 owners do about recall 24V941?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V941000 applies to your E 350.
- Do not drive the vehicle. Ask the dealer to arrange a tow and a loaner.
- Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the axle assembly happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are E 350 owners reporting to NHTSA?
Owners have filed 5 complaints with NHTSA about these vehicles since 2020, 0 of them about the transmission.
Too few NHTSA complaints about the transmission have been filed since recall 24V941 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database lists 5 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the transmission. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2025 Mercedes-Benz E 350 4MATIC: 3 complaints in total, 0 about the transmission
- 2025 Mercedes-Benz E 350: 2 complaints in total, 0 about the transmission
- 2025 Mercedes-Benz E 450 4MATIC All-Terrain: 0 complaints in total, 0 about the transmission
- 2025 Mercedes-Benz E 450 4MATIC: 0 complaints in total, 0 about the transmission
Can recall 24V941 make my E 350 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 24V941000 does not automatically make your E 350 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
A transmission defect affects the core job of the 2025 Mercedes-Benz E 350: moving reliably. Owners often see the same symptom return after a repair, and those repeat visits are the kind of history California's lemon law looks at.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A typical pattern: an owner reports the transmission slipping, and the dealer can't verify it. Six months later, NHTSA issues a recall for the same problem. Because the recall confirms the defect, the mileage offset goes back to that first visit.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your E 350 been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz E 350 recalls
Frequently asked questions about recall 24V941
Is the 24V941000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 22, 2025.
How do I know if my E 350 is part of recall 24V941000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Will a transmission software update fix the problem for good?
Sometimes. Many owners report that shifting problems return after an update. If yours does, go back to the dealer and make sure the visit is written up.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V941000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.