2024 Mercedes-Benz E 350 Wiring Recall (25V240)
Mercedes-Benz USA, LLC · 14 vehicles · Reported April 11, 2025
Mercedes-Benz USA, LLC is recalling 14 2024 Mercedes-Benz E 350; 2024 Mercedes-Benz E 450 vehicles. The 12-Volt and 48-Volt ground connections for the electrical wiring harness may not be secured properly, resulting in the ground connections overheating. Overheated ground connections can increase the risk of a fire. Dealers will make the repair free of charge.
Recall 25V240 at a glance
| NHTSA campaign number | 25V240000 |
|---|---|
| Manufacturer recall number | Not listed |
| Date reported to NHTSA | April 11, 2025 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles | 2024 Mercedes-Benz E 350; 2024 Mercedes-Benz E 450 |
| Units affected | 14 |
| Component | Electrical System > Wiring |
| Safety risk | Overheated ground connections can increase the risk of a fire. |
| Fix | Available at dealers |
What is wrong with the 2024 Mercedes-Benz E 350 in recall 25V240?
The 12-Volt and 48-Volt ground connections for the electrical wiring harness may not be secured properly, resulting in the ground connections overheating.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 E 350 4MATIC, E 450 4MATIC All-Terrain, and E 450 4MATIC vehicles. The 12-Volt and 48-Volt ground connections for the electrical wiring harness may not be secured properly, resulting in the ground connections overheating.
Is it safe to drive a 2024 E 350 with recall 25V240?
NHTSA has not told owners to stop driving, but the risk is real: Overheated ground connections can increase the risk of a fire.
NHTSA describes the risk this way: Overheated ground connections can increase the risk of a fire.
There is no do-not-drive order on this campaign. If your E 350 shows warning lights or behaves differently in a way that involves the wiring, have it checked before driving further.
Which vehicles are included in recall 25V240?
Recall 25V240 covers 14 vehicles: 2024 Mercedes-Benz E 350; 2024 Mercedes-Benz E 450.
NHTSA lists 14 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Mercedes-Benz | E 350 |
| 2024 | Mercedes-Benz | E 450 |
What is the fix for the E 350 wiring recall?
Yes. Dealers will inspect and repair the 12-Volt and 48-Volt ground connections as necessary, free of charge.
Dealers will inspect and repair the 12-Volt and 48-Volt ground connections as necessary, free of charge. Owner notification letters were mailed May 7, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
When was recall 25V240 announced?
Mercedes-Benz USA, LLC reported recall 25V240 to NHTSA on April 11, 2025. NHTSA lists the owner letter date as May 7, 2025.
| Date | What happened |
|---|---|
| April 11, 2025 | Mercedes-Benz USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 25V240000. |
| May 7, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 17 months ago. If your E 350 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my E 350 is part of recall 25V240?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V240 is open on your E 350, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V240000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should E 350 owners do about recall 25V240?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V240000 applies to your E 350.
- Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the wiring happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are E 350 owners reporting to NHTSA?
Owners have filed 7 complaints with NHTSA about these vehicles since 2020, 3 of them about the electrical system.
Too few NHTSA complaints about the electrical system have been filed since recall 25V240 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database lists 7 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Mercedes-Benz E 350: 5 complaints in total, 2 about the electrical system
- 2024 Mercedes-Benz E 450: 2 complaints in total, 1 about the electrical system
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2024 Mercedes-Benz E350. The contact stated that after starting the vehicle, the infotainment center and instrument panel were no longer illuminated. The contact stated that the driver’s side door latch failed to securely close the door. The door latch had failed three times within a month.
2024 Mercedes-Benz E 350 owner, CA, NHTSA complaint 11642218, filed February 12, 2025
Main instrument cluster and infotainment system locked up during driving after dark, the screens froze and then went black. All exterior lights went out during driving. No speedometer or other warning lights are working.
2024 Mercedes-Benz E 350 owner, PA, NHTSA complaint 11614116, filed September 12, 2024
The contact owns a 2024 Mercedes-Benz E450. The contact stated while driving at an undisclosed speed, the "Active Emergency Assistance Imperative" message was displayed. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred.
2024 Mercedes-Benz E 450 owner, FL, NHTSA complaint 11596505, filed June 25, 2024
Can recall 25V240 make my E 350 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 25V240000 does not automatically make your E 350 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2024 Mercedes-Benz E 350 back, and the problem shows up again.
This is not the first recall for this problem. When a manufacturer has to recall the same wiring again, that suggests the earlier fix did not work. If your 2024 Mercedes-Benz E 350 has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 24V100000, 24V224000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your E 350 been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz E 350 recalls
Frequently asked questions about recall 25V240
Is the 25V240000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed May 7, 2025.
How do I know if my E 350 is part of recall 25V240000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V240000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.