2021 Jeep Wrangler Drivetrain Software Recall (24V572)
Chrysler (FCA US, LLC) · 94 vehicles · Reported August 1, 2024
Chrysler (FCA US, LLC) is recalling 94 2021 Jeep Gladiator; 2021 Jeep Wrangler vehicles. The software for the powertrain control module may cause an engine stall, which can result in a loss of drive power. A loss of drive power increases the risk of a crash. Dealers will make the repair free of charge.
Recall 24V572 at a glance
| NHTSA campaign number | 24V572000 |
|---|---|
| Manufacturer recall number | 92B |
| Date reported to NHTSA | August 1, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2021 Jeep Gladiator; 2021 Jeep Wrangler |
| Units affected | 94 |
| Component | Power Train > Manual Transmission > Control Module > Software |
| Safety risk | A loss of drive power increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021 Jeep Wrangler in recall 24V572?
The software for the powertrain control module may cause an engine stall, which can result in a loss of drive power.
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Wrangler and Jeep Gladiator vehicles that were previously remedied under NHTSA recall number 23V-116. The software for the powertrain control module may cause an engine stall, which can result in a loss of drive power.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Is it safe to drive a 2021 Wrangler with recall 24V572?
NHTSA has not told owners to stop driving, but the risk is real: A loss of drive power increases the risk of a crash.
NHTSA describes the risk this way: A loss of drive power increases the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 24V572?
Recall 24V572 covers 94 vehicles: 2021 Jeep Gladiator; 2021 Jeep Wrangler.
NHTSA lists 94 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021 | Jeep | Gladiator |
| 2021 | Jeep | Wrangler |
What is the fix for the Wrangler drivetrain software recall?
Yes. Dealers will update the powertrain control module software, free of charge.
Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed August 15, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 92B. Vehicles previously repaired under recall 23V-116 will need to have the new remedy completed.
When was recall 24V572 announced?
Chrysler (FCA US, LLC) reported recall 24V572 to NHTSA on August 1, 2024. NHTSA lists the owner letter date as August 15, 2024.
| Date | What happened |
|---|---|
| August 1, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V572000. |
| August 15, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 26 months ago. If your Wrangler was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Wrangler is part of recall 24V572?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V572 is open on your Wrangler, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V572000 is open on your Wrangler, it will be listed there, along with Jeep recall number 92B. You can also ask any Jeep dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Wrangler owners do about recall 24V572?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V572000 applies to your Wrangler.
- Call a Jeep dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Wrangler owners reporting to NHTSA?
Owners have filed 1,231 complaints with NHTSA about these vehicles since 2020, 208 of them about the transmission.
Since recall 24V572 was reported on August 1, 2024, owners have filed 62 complaints with NHTSA about the transmission on these vehicles. 12 of them (19%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the transmission and were received on or after August 1, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related transmission issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 1,231 owner complaints filed since 2020 for the vehicles in this recall, and 208 of them involve the transmission. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Jeep Wrangler: 940 complaints in total, 141 about the transmission
- 2021 Jeep Gladiator: 291 complaints in total, 67 about the transmission
Examples of what owners have reported to NHTSA (unverified excerpts):
Brought vehicle in for new tires. Upon inspection it was found that the rear axle seal was leaking. Contacted Jeep customer service and was told vehicle had no recalls. I state that there was a Customer Service Notification for this issue and was told there was not.
2021 Jeep Gladiator owner, LA, NHTSA complaint 11651461, filed March 29, 2025
The contact owns a 2021 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the transmission shifted abnormally roughly. Additionally, the contact stated that the transmission was slipping, and the vehicle was jerking abnormally. There was no warning light illuminated.
2021 Jeep Gladiator owner, TN, NHTSA complaint 11667247, filed June 16, 2025
Gladiator on 3rd transmission and likely to need a 4th now at 26,000 miles. Each one failed the same way. The second gear in the manual transmission starts occasionally popping out of gear while driving and progresses in frequency over time to the point that it is impossible to keep in second gear at all.
2021 Jeep Gladiator owner, MA, NHTSA complaint 11682645, filed August 24, 2025
Can recall 24V572 make my Wrangler a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their Wrangler qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
A transmission defect affects the core job of the 2021 Jeep Wrangler: moving reliably. Owners often see the same symptom return after a repair, and those repeat visits are the kind of history California's lemon law looks at.
This is not the first recall for this problem. When a manufacturer has to recall the same software again, that suggests the earlier fix did not work. If your 2021 Jeep Wrangler has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 23V116000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Wrangler went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
A typical pattern: an owner reports the transmission slipping, and the dealer can't verify it. Six months later, NHTSA issues a recall for the same problem. Because the recall confirms the defect, the mileage offset goes back to that first visit.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Wrangler been back to the dealer for this problem?
Call 877-536-6620Other Jeep Wrangler recalls
Frequently asked questions about recall 24V572
Did the recall 24V572 fix work?
Since recall 24V572 was reported on August 1, 2024, owners have filed 62 complaints with NHTSA about the transmission on these vehicles. 12 of them (19%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed August 15, 2024.
Is the 24V572000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Wrangler is part of recall 24V572000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Will a transmission software update fix the problem for good?
Sometimes. Many owners report that shifting problems return after an update. If yours does, go back to the dealer and make sure the visit is written up.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V572000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.