2021-2022 Jaguar I-Pace Defroster Recall (23V518)

Recall 23V518 at a glance

What is wrong with the 2021-2022 Jaguar I-Pace in recall 23V518?

The high voltage coolant heater may fail to defrost the windshield.

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2022 I-Pace vehicles. The high voltage coolant heater may fail to defrost the windshield.

Is it safe to drive a 2021-2022 I-Pace with recall 23V518?

NHTSA has not told owners to stop driving, but the risk is real: A high voltage coolant heater that fails to defrost the windshield can reduce the driver's view, increasing the risk of a crash.

NHTSA describes the risk this way: A high voltage coolant heater that fails to defrost the windshield can reduce the driver's view, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the defroster and defogger and hvac system.

Which vehicles are included in recall 23V518?

Recall 23V518 covers 668 vehicles: 2021-2022 Jaguar I-Pace.

NHTSA lists 668 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the I-Pace defroster recall?

Yes. Dealers will replace the high voltage coolant heater, free of charge.

Dealers will replace the high voltage coolant heater, free of charge. Owner notification letters were mailed October 26, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H448.

When was recall 23V518 announced?

Jaguar Land Rover North America, LLC reported recall 23V518 to NHTSA on July 27, 2023. NHTSA lists the owner letter date as October 26, 2023.

This recall was filed 38 months ago. If your I-Pace was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my I-Pace is part of recall 23V518?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V518 is open on your I-Pace, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V518000 is open on your I-Pace, it will be listed there, along with Jaguar recall number H448. You can also ask any Jaguar dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should I-Pace owners do about recall 23V518?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V518000 applies to your I-Pace.
2. Call a Jaguar dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the defroster and defogger and hvac system happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are I-Pace owners reporting to NHTSA?

Owners have filed 6 complaints with NHTSA about these vehicles since 2020, 3 of them about the ev and hybrid battery.

Too few NHTSA complaints about the ev and hybrid battery have been filed since recall 23V518 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 6 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Jaguar I-Pace: 4 complaints in total, 3 about the ev and hybrid battery
• 2021 Jaguar I-Pace: 2 complaints in total, 0 about the ev and hybrid battery

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The contact owns a 2022 Jaguar I-Pace. The contact stated that the vehicle was taken to the dealer because the vehicle failed to charge as needed. The contact then received a recall notification of NHTSA Campaign Number: 23V369000 (Electrical System).

2022 Jaguar I-Pace owner, IL, NHTSA complaint 11535550, filed July 31, 2023

Can recall 23V518 make my I-Pace a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this defroster and defogger and hvac system recall means their I-Pace qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Battery and electric drive repairs are among the slowest repairs in the industry. A 2021-2022 Jaguar I-Pace waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V518