2021-2022 Jaguar I-Pace Pedestrian Alert Sound Recall (23V030)

Recall 23V030 at a glance

What is wrong with the 2021-2022 Jaguar I-Pace in recall 23V030?

The vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse.

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2022 I-Pace vehicles. The vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Is it safe to drive a 2021-2022 I-Pace with recall 23V030?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

NHTSA describes the risk this way: A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your I-Pace shows warning lights or behaves differently in a way that involves the external and pedestrian alert, have it checked before driving further.

Which vehicles are included in recall 23V030?

Recall 23V030 covers 1,072 vehicles: 2021-2022 Jaguar I-Pace.

NHTSA lists 1,072 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the I-Pace pedestrian alert sound recall?

Yes. Dealers will update the audio amplifier software, free of charge.

Dealers will update the audio amplifier software, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H421.

When was recall 23V030 announced?

Jaguar Cars, Ltd. reported recall 23V030 to NHTSA on January 26, 2023. NHTSA lists the owner letter date as March 16, 2023.

This recall was filed 44 months ago. If your I-Pace was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my I-Pace is part of recall 23V030?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V030 is open on your I-Pace, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V030000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should I-Pace owners do about recall 23V030?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V030000 applies to your I-Pace.
2. Book the recall appointment with any authorized Jaguar dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are I-Pace owners reporting to NHTSA?

Owners have filed 6 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 23V030 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 6 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Jaguar I-Pace: 4 complaints in total, 0 about the rearview camera
• 2021 Jaguar I-Pace: 2 complaints in total, 0 about the rearview camera

Can recall 23V030 make my I-Pace a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the I-Pace went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V030