2021-2024 Jaguar I-Pace High-Voltage Battery Recall (23V369)
Jaguar Cars, Ltd. · 6,422 vehicles · Reported May 25, 2023
Jaguar Cars, Ltd. is recalling 6,422 2021-2024 Jaguar I-Pace vehicles. The high-voltage battery may overheat. The high-voltage battery overheating increases the risk of a fire. Park outside and away from buildings until it is repaired.
Recall 23V369 at a glance
| NHTSA campaign number | 23V369000 |
|---|---|
| Manufacturer recall number | H441 |
| Date reported to NHTSA | May 25, 2023 |
| Manufacturer | Jaguar Cars, Ltd. |
| Vehicles | 2021-2024 Jaguar I-Pace |
| Units affected | 6,422 |
| Component | Electrical System > Propulsion System > Traction Battery |
| Safety risk | The high-voltage battery overheating increases the risk of a fire. |
| Fix | Over-the-air software update |
What is wrong with the 2021-2024 Jaguar I-Pace in recall 23V369?
The high-voltage battery may overheat.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
Is it safe to drive a 2021-2024 I-Pace with recall 23V369?
Park it outside. NHTSA lists a fire risk for recall 23V369, so keep the vehicle away from buildings until it is repaired.
NHTSA lists this as a Park Outside recall because of a fire risk. Park the vehicle outside and away from buildings until the repair is done, even if you have not noticed any problem.
NHTSA describes the risk this way: The high-voltage battery overheating increases the risk of a fire.
Which vehicles are included in recall 23V369?
Recall 23V369 covers 6,422 vehicles: 2021-2024 Jaguar I-Pace.
NHTSA lists 6,422 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2024 | Jaguar | I-Pace |
What is the fix for the I-Pace high-voltage battery recall?
Yes. The fix is an over-the-air software update.
Owners are advised to park and charge vehicle outside and away from structures until the recall repair is complete. The battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge. Owner notification letters were mailed July 18, 2023. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H441.
When was recall 23V369 announced?
Jaguar Cars, Ltd. reported recall 23V369 to NHTSA on May 25, 2023. NHTSA lists the owner letter date as July 18, 2023.
| Date | What happened |
|---|---|
| May 25, 2023 | Jaguar Cars, Ltd. filed the defect report with NHTSA; NHTSA assigned campaign 23V369000. |
| July 18, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 40 months ago. If your I-Pace was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my I-Pace is part of recall 23V369?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V369 is open on your I-Pace, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V369000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should I-Pace owners do about recall 23V369?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V369000 applies to your I-Pace.
- Park outside and away from buildings until the repair is done.
- Book the recall appointment with any authorized Jaguar dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the traction battery happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are I-Pace owners reporting to NHTSA?
Owners have filed 29 complaints with NHTSA about these vehicles since 2020, 5 of them about the ev and hybrid battery.
Too few NHTSA complaints about the ev and hybrid battery have been filed since recall 23V369 was reported (4) to say whether the fix is holding.
NHTSA’s public complaint database lists 29 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Jaguar I-Pace: 21 complaints in total, 1 about the ev and hybrid battery
- 2022 Jaguar I-Pace: 4 complaints in total, 3 about the ev and hybrid battery
- 2021 Jaguar I-Pace: 2 complaints in total, 0 about the ev and hybrid battery
- 2023 Jaguar I-Pace: 2 complaints in total, 1 about the ev and hybrid battery
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact stated that while driving at an undisclosed speed, a failure was noticed with a 2023 Jaguar I-Pace operated under the Waymo ride-share program. The vehicle would intermittently stop in the middle of traffic while completing rideshare trips. The contact expressed a concern that the ongoing failure posed a safety hazard.
2023 Jaguar I-Pace owner, CA, NHTSA complaint 11683907, filed August 29, 2025
The contact owns a 2022 Jaguar I-Pace. The contact stated that the vehicle was taken to the dealer because the vehicle failed to charge as needed. The contact then received a recall notification of NHTSA Campaign Number: 23V369000 (Electrical System).
2022 Jaguar I-Pace owner, IL, NHTSA complaint 11535550, filed July 31, 2023
Can recall 23V369 make my I-Pace a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V369000 does not automatically make your I-Pace a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Battery and electric drive repairs are among the slowest repairs in the industry. A 2021-2024 Jaguar I-Pace waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2021-2024 Jaguar I-Pace in. If the symptom continues after the update, get it documented at the dealer so it counts.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your I-Pace been back to the dealer for this problem?
Call 877-536-6620Other Jaguar I-Pace recalls
Frequently asked questions about recall 23V369
Is the 23V369000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed July 18, 2023.
How do I know if my I-Pace is part of recall 23V369000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V369000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jaguar. Prior results do not guarantee a similar outcome.