2023 Genesis GV60 Seat Belt Retractor Recall (23V557)
Hyundai Motor America · 168 vehicles · Reported August 4, 2023
Hyundai Motor America is recalling 168 2023 Genesis GV60 vehicles. The automatic locking retractor for the front passenger-side seat belt may prohibit the seat belt from fastening and/or extending properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies." A seat belt that fails to fasten or extend properly may not adequately restrain an occupant in a crash, increasing the risk of injury. Dealers will make the repair free of charge.
Recall 23V557 at a glance
| NHTSA campaign number | 23V557000 |
|---|---|
| Manufacturer recall number | 015G |
| Date reported to NHTSA | August 4, 2023 |
| Manufacturer | Hyundai Motor America |
| Vehicles | 2023 Genesis GV60 |
| Units affected | 168 |
| Component | Seat Belts > Front > Retractor |
| Safety risk | A seat belt that fails to fasten or extend properly may not adequately restrain an occupant in a crash, increasing the risk of injury. |
| Fix | Available at dealers |
What is wrong with the 2023 Genesis GV60 in recall 23V557?
The automatic locking retractor for the front passenger-side seat belt may prohibit the seat belt from fastening and/or extending properly.
Hyundai Motor America (Hyundai) is recalling certain 2023 Genesis GV60 vehicles. The automatic locking retractor for the front passenger-side seat belt may prohibit the seat belt from fastening and/or extending properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Is it safe to drive a 2023 GV60 with recall 23V557?
NHTSA has not told owners to stop driving, but the risk is real: A seat belt that fails to fasten or extend properly may not adequately restrain an occupant in a crash, increasing the risk of injury.
NHTSA describes the risk this way: A seat belt that fails to fasten or extend properly may not adequately restrain an occupant in a crash, increasing the risk of injury.
There is no do-not-drive order on this campaign. If your GV60 shows warning lights or behaves differently in a way that involves the retractor, have it checked before driving further.
Which vehicles are included in recall 23V557?
Recall 23V557 covers 168 vehicles: 2023 Genesis GV60.
NHTSA lists 168 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Genesis | GV60 |
What is the fix for the GV60 seat belt retractor recall?
Yes. Dealers will inspect and replace the front passenger-side seat belt, as necessary, free of charge.
Dealers will inspect and replace the front passenger-side seat belt, as necessary, free of charge. Owner notification letters were mailed September 14, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 015G.
When was recall 23V557 announced?
Hyundai Motor America reported recall 23V557 to NHTSA on August 4, 2023. NHTSA lists the owner letter date as September 14, 2023.
| Date | What happened |
|---|---|
| August 4, 2023 | Hyundai Motor America filed the defect report with NHTSA; NHTSA assigned campaign 23V557000. |
| September 14, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 38 months ago. If your GV60 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my GV60 is part of recall 23V557?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V557 is open on your GV60, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V557000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should GV60 owners do about recall 23V557?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V557000 applies to your GV60.
- Call a Genesis dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the retractor happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are GV60 owners reporting to NHTSA?
Owners have filed 58 complaints with NHTSA about these vehicles since 2020, 3 of them about the seat belts.
Too few NHTSA complaints about the seat belts have been filed since recall 23V557 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 58 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the seat belts. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Genesis GV60: 58 complaints in total, 3 about the seat belts
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
2023 Genesis GV60 has a recurring pre-active seat belt system malfunction. The seat belt pre-tensioner activates without cause, tightening the seat belt unexpectedly while driving. This defect has occurred multiple times and has been documented across three separate dealer repair visits.
2023 Genesis GV60 owner, CA, NHTSA complaint 11735415, filed May 3, 2026
1. Navigtion wrong directions 2. The battery charge runs out too quickly *I said several times that the brakes and driver's seat belt were strange, seat belt wasn't locked no tighter If the seat belt did not work, there was no point in wearing it, so I experienced a big disappointment.
2023 Genesis GV60 owner, NY, NHTSA complaint 11575339, filed March 4, 2024
Can recall 23V557 make my GV60 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
A seat belt that does not latch or retract correctly on the 2023 Genesis GV60 affects safety directly, and a failed recall repair is a repair attempt under California law.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your GV60 been back to the dealer for this problem?
Call 877-536-6620Other Genesis GV60 recalls
Frequently asked questions about recall 23V557
Is the 23V557000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed September 14, 2023.
How do I know if my GV60 is part of recall 23V557000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V557000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Genesis. Prior results do not guarantee a similar outcome.