2022-2024 Hyundai Ioniq 5 Module Software Recall (24V868)

Recall 24V868 at a glance

What is wrong with the 2022-2024 Hyundai Ioniq 5 in recall 24V868?

The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.

Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2025 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.

Is it safe to drive a 2022-2024 Ioniq 5 with recall 24V868?

NHTSA has not told owners to stop driving, but the risk is real: A loss of drive power increases the risk of a crash.

NHTSA describes the risk this way: A loss of drive power increases the risk of a crash.

There is no do-not-drive order on this campaign. If your Ioniq 5 shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 24V868?

Recall 24V868 covers 145,642 vehicles: 2023-2025 Genesis GV60; 2023-2025 Genesis GV70 Electrified; 2022-2024 Hyundai Ioniq 5; 2023-2025 Hyundai Ioniq 6.

NHTSA lists 145,642 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Ioniq 5 module software recall?

Yes. Dealers will inspect and replace the ICCU and its fuse, as necessary.

Dealers will inspect and replace the ICCU and its fuse, as necessary. In addition, dealers will update the ICCU software. All repairs will be performed free of charge. Owner notification letters were mailed December 20, 2024. Owners may contact Hyundai customer service at 1-855-371-9460 or Genesis customer service at 1-844-340-9741. Hyundai's numbers for this recall are 272 (Hyundai) and 025G (Genesis). This recall expands and replaces previous recall number 24V-204. Vehicles previously repaired under recall 24V-204 will need to have the new remedy completed.

Manufacturer recall number: 272 (H), 025G (G).

When was recall 24V868 announced?

Hyundai Motor America reported recall 24V868 to NHTSA on November 18, 2024. NHTSA lists the owner letter date as December 20, 2024.

This recall was filed 22 months ago. If your Ioniq 5 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Ioniq 5 is part of recall 24V868?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V868 is open on your Ioniq 5, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V868000 is open on your Ioniq 5, it will be listed there, along with Hyundai recall number 272 (H), 025G (G). You can also ask any Hyundai dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Ioniq 5 owners do about recall 24V868?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V868000 applies to your Ioniq 5.
2. Call a Hyundai dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Ioniq 5 owners reporting to NHTSA?

Owners have filed 1,226 complaints with NHTSA about these vehicles since 2020, 862 of them about the ev and hybrid battery.

NHTSA’s public complaint database lists 1,226 owner complaints filed since 2020 for the vehicles in this recall, and 862 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Hyundai Ioniq 5: 406 complaints in total, 298 about the ev and hybrid battery
• 2023 Hyundai Ioniq 5: 387 complaints in total, 273 about the ev and hybrid battery
• 2024 Hyundai Ioniq 5: 222 complaints in total, 174 about the ev and hybrid battery
• 2023 Genesis GV60: 58 complaints in total, 32 about the ev and hybrid battery
• 2023 Hyundai Ioniq 6: 56 complaints in total, 32 about the ev and hybrid battery
• 2024 Hyundai Ioniq 6: 38 complaints in total, 21 about the ev and hybrid battery
• 2025 Hyundai Ioniq 6: 35 complaints in total, 19 about the ev and hybrid battery
• 2024 Genesis GV60: 14 complaints in total, 8 about the ev and hybrid battery

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2024 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 24V868000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

2024 Hyundai Ioniq 5 owner, AZ, NHTSA complaint 11633907, filed January 3, 2025

Our 8-mo old 9800 mile Ioniq 5 failed to maintain its 12v battery while parked for a week. It was dead when we came back to it. Jump started successfully. I replaced the OEM battery with an AGM battery, which the car failed to maintain charge on after 2 weeks.

2024 Hyundai Ioniq 5 owner, CA, NHTSA complaint 11640156, filed February 2, 2025

Started car and proceeded to drive to work. 1 mile from home, heard a "pop" noise and the car displayed "Check Electric Vehicle System" warning and went into a "turtle" mode that limited speed.

2024 Hyundai Ioniq 5 owner, WI, NHTSA complaint 11640396, filed February 3, 2025

Can recall 24V868 make my Ioniq 5 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

High-voltage battery and drive system defects in EVs and hybrids can mean reduced range, charging faults, loss of drive power or a fire risk. These repairs often need parts on backorder, so days out of service add up quickly.

This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.

Earlier campaigns on these vehicles involving the same component: 24V204000.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V868