2023 Dodge Durango Column Shift Recall (23V640)
Chrysler (FCA US, LLC) · 125 vehicles · Reported September 18, 2023
Chrysler (FCA US, LLC) is recalling 125 2023 Dodge Durango vehicles. The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power. A sudden loss of drive power can increase the risk of a crash. Dealers will make the repair free of charge.
Recall 23V640 at a glance
| NHTSA campaign number | 23V640000 |
|---|---|
| Manufacturer recall number | 94A |
| Date reported to NHTSA | September 18, 2023 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2023 Dodge Durango |
| Units affected | 125 |
| Component | Power Train > Automatic Transmission > Lever And Linkage > Column Shift |
| Safety risk | A sudden loss of drive power can increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023 Dodge Durango in recall 23V640?
The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.
Chrysler (FCA US, LLC) is recalling certain 2023 Dodge Durango Pursuit vehicles equipped with an instrument panel mounted shifter. The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.
Is it safe to drive a 2023 Durango with recall 23V640?
NHTSA has not told owners to stop driving, but the risk is real: A sudden loss of drive power can increase the risk of a crash.
NHTSA describes the risk this way: A sudden loss of drive power can increase the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the column shift.
Which vehicles are included in recall 23V640?
Recall 23V640 covers 125 vehicles: 2023 Dodge Durango.
NHTSA lists 125 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Dodge | Durango |
What is the fix for the Durango column shift recall?
Yes. Dealers will replace the instrument panel mounted shifter boot, free of charge.
Dealers will replace the instrument panel mounted shifter boot, free of charge. Owner notification letters were mailed November 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 94A.
When was recall 23V640 announced?
Chrysler (FCA US, LLC) reported recall 23V640 to NHTSA on September 18, 2023. NHTSA lists the owner letter date as November 7, 2023.
| Date | What happened |
|---|---|
| September 18, 2023 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 23V640000. |
| November 7, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 36 months ago. If your Durango was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Durango is part of recall 23V640?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V640 is open on your Durango, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V640000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Durango owners do about recall 23V640?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V640000 applies to your Durango.
- Book the recall appointment with any authorized Dodge dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the column shift happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Durango owners reporting to NHTSA?
Owners have filed 31 complaints with NHTSA about these vehicles since 2020, 9 of them about the transmission.
Since recall 23V640 was reported on September 18, 2023, owners have filed 9 complaints with NHTSA about the transmission on these vehicles. 1 of them (11%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the transmission and were received on or after September 18, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related transmission issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 31 owner complaints filed since 2020 for the vehicles in this recall, and 9 of them involve the transmission. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Dodge Durango: 31 complaints in total, 9 about the transmission
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
Screen/display has blacked out. Take it to the dealer appeared on the screen. Transmission shifter indicator stopped working. The dealer is charging me $1,900 to repair both.
2023 Dodge Durango owner, GA, NHTSA complaint 11668486, filed June 22, 2025
This is about our 8th, of a fleet of 14 Police Durangos, all 2021-2024 to have the oil filter housings have failed, causing engine oil and coolant to mix, making the car inoperable.
2023 Dodge Durango owner, NY, NHTSA complaint 11680576, filed August 14, 2025
The contact owns a 2023 Dodge Durango. The contact stated that upon shifting into reverse, the vehicle failed to respond with the message “Service Shifter” displayed. There was no warning light illuminated. The contact shifted the gear shifter between neutral and reverse until the vehicle responded as needed.
2023 Dodge Durango owner, NY, NHTSA complaint 11682270, filed August 21, 2025
Can recall 23V640 make my Durango a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this column shift recall means their Durango qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
A transmission defect affects the core job of the 2023 Dodge Durango: moving reliably. Owners often see the same symptom return after a repair, and those repeat visits are the kind of history California's lemon law looks at.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Dodge Durango has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Durango went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A typical pattern: an owner reports the transmission slipping, and the dealer can't verify it. Six months later, NHTSA issues a recall for the same problem. Because the recall confirms the defect, the mileage offset goes back to that first visit.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Durango been back to the dealer for this problem?
Call 877-536-6620Other Dodge Durango recalls
Frequently asked questions about recall 23V640
Did the recall 23V640 fix work?
Since recall 23V640 was reported on September 18, 2023, owners have filed 9 complaints with NHTSA about the transmission on these vehicles. 1 of them (11%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed November 7, 2023.
Is the 23V640000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Durango is part of recall 23V640000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Will a transmission software update fix the problem for good?
Sometimes. Many owners report that shifting problems return after an update. If yours does, go back to the dealer and make sure the visit is written up.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V640000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Dodge. Prior results do not guarantee a similar outcome.