2021-2022 Dodge Durango Hatchback and Liftgate Recall (23V115)

Recall 23V115 at a glance

What is wrong with the 2021-2022 Dodge Durango in recall 23V115?

The rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.

Chrysler (FCA US, LLC) is recalling certain 2021-2023 Dodge Durango vehicles. The rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.

Is it safe to drive a 2021-2022 Durango with recall 23V115?

NHTSA has not told owners to stop driving, but the risk is real: A damaged rear spoiler can detach and become a road hazard, increasing the risk of a crash.

NHTSA describes the risk this way: A damaged rear spoiler can detach and become a road hazard, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the hatchback and liftgate.

Which vehicles are included in recall 23V115?

Recall 23V115 covers 139,019 vehicles: 2021-2022 Dodge Durango; 2023 Dodge DURANGO1.

NHTSA lists 139,019 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Durango hatchback and liftgate recall?

Yes. Dealers will inspect and replace the rear spoiler, as necessary, free of charge.

Dealers will inspect and replace the rear spoiler, as necessary, free of charge. Owner notification letters were mailed March 9, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 20A. This recall is an expansion of recall number 21V-842.

When was recall 23V115 announced?

Chrysler (FCA US, LLC) reported recall 23V115 to NHTSA on February 23, 2023. NHTSA lists the owner letter date as March 9, 2023.

This recall was filed 43 months ago. If your Durango was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Durango is part of recall 23V115?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V115 is open on your Durango, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V115000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Durango owners do about recall 23V115?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V115000 applies to your Durango.
2. Call a Dodge dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the hatchback and liftgate happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Durango owners reporting to NHTSA?

Owners have filed 265 complaints with NHTSA about these vehicles since 2020, 5 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 23V115 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 265 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Dodge Durango: 202 complaints in total, 5 about the body, doors and seats
• 2022 Dodge Durango: 57 complaints in total, 0 about the body, doors and seats
• 2023 Dodge DURANGO1: 6 complaints in total, 0 about the body, doors and seats

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 65 MPH, the rear roof spoiler detached from the vehicle. The contact was able to retrieve the spoiler from the side of the highway. The cause of the failure was not determined.

2021 Dodge Durango owner, NJ, NHTSA complaint 11438461, filed October 28, 2021

The contact owns a 2021 Dodge Durango. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound detected. The contact became aware that the spoiler had partially detached and was dangling from the vehicle. There was no warning light illuminated.

2021 Dodge Durango owner, NC, NHTSA complaint 11472342, filed July 5, 2022

The contact owns a 2021 Dodge Durango. The contact stated that while opening the rear hatch, he noticed a bolt inside the hatch from the rear spoiler. The contact took the vehicle to a local dealer, where it was diagnosed with needing the rear spoiler to be replaced.

2021 Dodge Durango owner, OH, NHTSA complaint 11485804, filed September 22, 2022

Can recall 23V115 make my Durango a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this hatchback and liftgate recall means their Durango qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Body and latch defects on the 2021-2022 Dodge Durango may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.

Earlier campaigns on these vehicles involving the same component: 21V842000.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Durango went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V115