2023 Chrysler Pacifica Fuel Line Recall (23V500)
Chrysler (FCA US, LLC) · 967 vehicles · Reported July 20, 2023
Chrysler (FCA US, LLC) is recalling 967 2023 Chrysler Pacifica vehicles. The fuel line may be deformed, causing a fuel leak. A fuel leak in the presence of an ignition source increases the risk of a fire. Dealers will make the repair free of charge.
Recall 23V500 at a glance
| NHTSA campaign number | 23V500000 |
|---|---|
| Manufacturer recall number | 77A |
| Date reported to NHTSA | July 20, 2023 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2023 Chrysler Pacifica |
| Units affected | 967 |
| Component | Fuel System, Gasoline > Delivery > Hoses, Lines / Piping, And Fittings |
| Safety risk | A fuel leak in the presence of an ignition source increases the risk of a fire. |
| Fix | Available at dealers |
What is wrong with the 2023 Chrysler Pacifica in recall 23V500?
The fuel line may be deformed, causing a fuel leak.
Chrysler (FCA US, LLC) is recalling certain 2023 Pacifica Plug-In Hybrid Electric vehicles. The fuel line may be deformed, causing a fuel leak.
Is it safe to drive a 2023 Pacifica with recall 23V500?
NHTSA has not told owners to stop driving, but the risk is real: A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA describes the risk this way: A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the hoses, lines and piping, and fittings.
Which vehicles are included in recall 23V500?
Recall 23V500 covers 967 vehicles: 2023 Chrysler Pacifica.
NHTSA lists 967 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Chrysler | Pacifica |
What is the fix for the Pacifica fuel line recall?
Yes. Dealers will inspect and replace the fuel line as necessary, free of charge.
Dealers will inspect and replace the fuel line as necessary, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77A.
When was recall 23V500 announced?
Chrysler (FCA US, LLC) reported recall 23V500 to NHTSA on July 20, 2023. NHTSA lists the owner letter date as August 31, 2023.
| Date | What happened |
|---|---|
| July 20, 2023 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 23V500000. |
| August 31, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 38 months ago. If your Pacifica was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Pacifica is part of recall 23V500?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V500 is open on your Pacifica, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V500000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Pacifica owners do about recall 23V500?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V500000 applies to your Pacifica.
- Book the recall appointment with any authorized Chrysler dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any hoses, lines and piping, and fittings symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Pacifica owners reporting to NHTSA?
Owners have filed 152 complaints with NHTSA about these vehicles since 2020, 16 of them about the fuel system.
Since recall 23V500 was reported on July 20, 2023, owners have filed 16 complaints with NHTSA about the fuel system on these vehicles. 4 of them (25%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the fuel system and were received on or after July 20, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related fuel system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 152 owner complaints filed since 2020 for the vehicles in this recall, and 16 of them involve the fuel system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Chrysler Pacifica: 152 complaints in total, 16 about the fuel system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
While driving at highway speed the vehicle flashed a vehicle and I’ll shut down sign. A red turtle flashed and the vehicle began to decelerate. Had to pull over to a less than safe sand shoulder. Had highway speed traffic directly behind me. Dealership pulled codes related to the transmission.
2023 Chrysler Pacifica owner, CA, NHTSA complaint 11652655, filed April 3, 2025
We rented a '23 Pacifica from Enterprise. While driving 70mph on an interstate in Houston, a safety warning popped up "Stop Safely Vehicle Will Shut Off Soon". On the interstate, I wasn't able to keep my speed. Speed dropped quickly and dramatically.
2023 Chrysler Pacifica owner, TX, NHTSA complaint 11653122, filed April 7, 2025
Numerous times over the last eighteen months, our 2023 Chrysler Pacifica PHEV enters 'Turtle Mode' where a red turtle illuminates on the dashboard, and the car loses all motive power.
2023 Chrysler Pacifica owner, VA, NHTSA complaint 11654413, filed April 14, 2025
Can recall 23V500 make my Pacifica a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Fuel system defects can cause stalling, fuel leaks or a fire risk. Repeat stalling after a recall repair is a strong sign the fix did not work.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Chrysler Pacifica has needed other repairs for the same defect, those visits count toward a lemon law claim.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Pacifica been back to the dealer for this problem?
Call 877-536-6620Other Chrysler Pacifica recalls
Frequently asked questions about recall 23V500
Did the recall 23V500 fix work?
Since recall 23V500 was reported on July 20, 2023, owners have filed 16 complaints with NHTSA about the fuel system on these vehicles. 4 of them (25%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed August 31, 2023.
Is the 23V500000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Pacifica is part of recall 23V500000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V500000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Chrysler. Prior results do not guarantee a similar outcome.