2023 Volvo S60 Electrical Recall (23V188)

Recall 23V188 at a glance

What is wrong with the 2023 Volvo S60 in recall 23V188?

A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).

Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).

Is it safe to drive a 2023 S60 with recall 23V188?

NHTSA has not told owners to stop driving, but the risk is real: The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.

NHTSA describes the risk this way: The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.

There is no do-not-drive order on this campaign. If your S60 shows warning lights or behaves differently in a way that involves the electrical system, have it checked before driving further.

Which vehicles are included in recall 23V188?

Recall 23V188 covers 393 vehicles: 2023 Volvo C40BEV; 2023 Volvo S60; 2023 Volvo V60CC; 2023 Volvo XC40; 2023 Volvo XC60; 2023 Volvo XC90.

NHTSA lists 393 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the S60 electrical recall?

Yes. Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge.

Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.

When was recall 23V188 announced?

Volvo Car USA, LLC reported recall 23V188 to NHTSA on March 22, 2023. NHTSA lists the owner letter date as May 16, 2023.

This recall was filed 42 months ago. If your S60 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my S60 is part of recall 23V188?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V188 is open on your S60, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V188000 is open on your S60, it will be listed there, along with Volvo recall number R10225. You can also ask any Volvo dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should S60 owners do about recall 23V188?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V188000 applies to your S60.
2. Call a Volvo dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any electrical system symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are S60 owners reporting to NHTSA?

Owners have filed 170 complaints with NHTSA about these vehicles since 2020, 46 of them about the electrical system.

NHTSA’s public complaint database lists 170 owner complaints filed since 2020 for the vehicles in this recall, and 46 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Volvo XC60: 54 complaints in total, 21 about the electrical system
• 2023 Volvo XC40: 46 complaints in total, 12 about the electrical system
• 2023 Volvo XC90: 40 complaints in total, 7 about the electrical system
• 2023 Volvo C40BEV: 24 complaints in total, 6 about the electrical system
• 2023 Volvo S60: 3 complaints in total, 0 about the electrical system
• 2023 Volvo V60CC: 3 complaints in total, 0 about the electrical system

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2023 Volvo C40 BEV. The contact stated that while coming to a stop, the contact depressed the brake pedal and the vehicle lunge forward. The contact also stated that the steering wheel became inoperable with several unknown warning lights were illuminated.

2023 Volvo C40BEV owner, FL, NHTSA complaint 11680589, filed August 14, 2025

I purchased a used 2023 Volvo C40 that was represented as Certified Pre-Owned. Shortly after purchase, the vehicle developed persistent grinding noises during braking, vibration, and mechanical noises that occur even after normal driving. The vehicle has been returned to the selling Volvo dealer multiple times for diagnosis and repair.

2023 Volvo C40BEV owner, TX, NHTSA complaint 11712259, filed January 20, 2026

Car was parked at my house. After a heavy heavy rain, I saw 1/2" standing water on the passenger side floorboards. The cowl drainage had been blocked, and I was told water had found it's way into the cabin. It's an EV, so this is a serious issue.

2023 Volvo C40BEV owner, CA, NHTSA complaint 11719211, filed February 19, 2026

Can recall 23V188 make my S60 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Electrical faults are hard to diagnose, so dealers often try several fixes before one works, if one works at all. That pattern of repeat visits for the same electrical system problem is common in lemon law claims.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the S60 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V188