2021-2024 Volvo XC90 Seat Belt Fastener Recall (23V827)
Volvo Car USA, LLC · 2,911 vehicles · Reported December 7, 2023
Volvo Car USA, LLC is recalling 2,911 2021-2024 Volvo XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly. An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash. Dealers will make the repair free of charge.
Recall 23V827 at a glance
| NHTSA campaign number | 23V827000 |
|---|---|
| Manufacturer recall number | R10259 |
| Date reported to NHTSA | December 7, 2023 |
| Manufacturer | Volvo Car USA, LLC |
| Vehicles | 2021-2024 Volvo XC90 |
| Units affected | 2,911 |
| Component | Seat Belts > Critical Fasteners |
| Safety risk | An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2024 Volvo XC90 in recall 23V827?
The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Is it safe to drive a 2021-2024 XC90 with recall 23V827?
NHTSA has not told owners to stop driving, but the risk is real: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.
NHTSA describes the risk this way: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.
There is no do-not-drive order on this campaign. If your XC90 shows warning lights or behaves differently in a way that involves the critical fasteners, have it checked before driving further.
Which vehicles are included in recall 23V827?
Recall 23V827 covers 2,911 vehicles: 2021-2024 Volvo XC90.
NHTSA lists 2,911 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2024 | Volvo | XC90 |
What is the fix for the XC90 seat belt fastener recall?
Yes. Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge.
Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10259.
When was recall 23V827 announced?
Volvo Car USA, LLC reported recall 23V827 to NHTSA on December 7, 2023. NHTSA lists the owner letter date as January 19, 2024.
| Date | What happened |
|---|---|
| December 7, 2023 | Volvo Car USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 23V827000. |
| January 19, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 34 months ago. If your XC90 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my XC90 is part of recall 23V827?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V827 is open on your XC90, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2024 XC90 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should XC90 owners do about recall 23V827?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V827000 applies to your XC90.
- Book the recall appointment with any authorized Volvo dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the critical fasteners happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are XC90 owners reporting to NHTSA?
Owners have filed 142 complaints with NHTSA about these vehicles since 2020, 5 of them about the seat belts.
Too few NHTSA complaints about the seat belts have been filed since recall 23V827 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 142 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the seat belts. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Volvo XC90: 40 complaints in total, 2 about the seat belts
- 2021 Volvo XC90: 37 complaints in total, 2 about the seat belts
- 2024 Volvo XC90: 36 complaints in total, 0 about the seat belts
- 2022 Volvo XC90: 29 complaints in total, 1 about the seat belts
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2023 Volvo XC90. The contact stated that while his son was attempting to latch the seat belt, the seat belt failed to retract. The failure had occurred several times. The contact associated the failure with NHTSA Campaign Number: 23V827000 (SEAT BELTS); however, the VIN was not included in the recall.
2023 Volvo XC90 owner, CA, NHTSA complaint 11767568, filed September 28, 2026
We took our Volvo to the dealer today to address another problem with the Volvo care system. We were told it was the back up battery. The car was left at Volvo for no more than 90 minutes.
2022 Volvo XC90 owner, NM, NHTSA complaint 11547449, filed September 30, 2023
Can recall 23V827 make my XC90 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V827000 does not automatically make your XC90 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Seat belt defects are safety defects. If the belt, buckle or pretensioner still does not work right after the recall repair, the repeat visit belongs in your records.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2024 Volvo XC90 has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your XC90 been back to the dealer for this problem?
Call 877-536-6620Other Volvo XC90 recalls
Frequently asked questions about recall 23V827
Is the 23V827000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 19, 2024.
How do I know if my XC90 is part of recall 23V827000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V827000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Volvo. Prior results do not guarantee a similar outcome.