2024-2025 Volkswagen Atlas Backup Camera Recall (25V334)
Volkswagen Group of America, Inc. · 171,381 vehicles · Reported May 21, 2025
Volkswagen Group of America, Inc. is recalling 171,381 2024-2025 Volkswagen Atlas; 2024-2025 Volkswagen Atlas Cross Sport vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V334 at a glance
| NHTSA campaign number | 25V334000 |
|---|---|
| Manufacturer recall number | 91QE |
| Date reported to NHTSA | May 21, 2025 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Vehicles | 2024-2025 Volkswagen Atlas; 2024-2025 Volkswagen Atlas Cross Sport |
| Units affected | 171,381 |
| Component | Back Over Prevention > Sensing System > Camera |
| Safety risk | A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024-2025 Volkswagen Atlas in recall 25V334?
A software error may cause the rearview camera image to become distorted when the vehicle is in reverse.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Is it safe to drive a 2024-2025 Atlas with recall 25V334?
NHTSA has not told owners to stop driving, but the risk is real: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.
Which vehicles are included in recall 25V334?
Recall 25V334 covers 171,381 vehicles: 2024-2025 Volkswagen Atlas; 2024-2025 Volkswagen Atlas Cross Sport.
NHTSA lists 171,381 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024-2025 | Volkswagen | Atlas |
| 2024-2025 | Volkswagen | Atlas Cross Sport |
What is the fix for the Atlas backup camera recall?
Yes. Dealers will update the camera control unit software, free of charge.
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.
Manufacturer recall number: 91QE.
When was recall 25V334 announced?
Volkswagen Group of America, Inc. reported recall 25V334 to NHTSA on May 21, 2025. NHTSA lists the owner letter date as June 5, 2025.
| Date | What happened |
|---|---|
| January 3, 2025 | Last affected vehicle built. |
| May 21, 2025 | Volkswagen Group of America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 25V334000. |
| June 5, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 16 months ago. If your Atlas was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Atlas is part of recall 25V334?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V334 is open on your Atlas, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V334000 is open on your Atlas, it will be listed there, along with Volkswagen recall number 91QE. You can also ask any Volkswagen dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Atlas owners do about recall 25V334?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V334000 applies to your Atlas.
- Book the recall appointment with any authorized Volkswagen dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Atlas owners reporting to NHTSA?
Owners have filed 339 complaints with NHTSA about these vehicles since 2020, 3 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 25V334 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 339 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Volkswagen Atlas: 170 complaints in total, 1 about the rearview camera
- 2024 Volkswagen Atlas Cross Sport: 97 complaints in total, 1 about the rearview camera
- 2025 Volkswagen Atlas: 49 complaints in total, 1 about the rearview camera
- 2025 Volkswagen Atlas Cross Sport: 23 complaints in total, 0 about the rearview camera
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2025 Volkswagen Atlas. The contact stated while operating the vehicle, the infotainment display unit was inoperable. During the failure, the back over prevention camera display was inoperable along with the front and rear window defrosters, and blind spot monitoring system being inoperable.
2025 Volkswagen Atlas owner, TN, NHTSA complaint 11694062, filed October 17, 2025
The contact owns a 2024 Volkswagen Atlas. The contact stated while driving or while the vehicle was parked, there was a distorted image on the screen. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 25V334000 (BACK OVER PREVENTION); however, the recall repair failed to fix the vehicle.
2024 Volkswagen Atlas owner, MI, NHTSA complaint 11666761, filed June 13, 2025
The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black.
2024 Volkswagen Atlas Cross Sport owner, FL, NHTSA complaint 11677847, filed August 1, 2025
Can recall 25V334 make my Atlas a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 25V334000 does not automatically make your Atlas a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2024-2025 Volkswagen Atlas, each return visit should be documented.
This is not the first recall for this problem. When a manufacturer has to recall the same camera again, that suggests the earlier fix did not work. If your 2024-2025 Volkswagen Atlas has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 20V716000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Atlas been back to the dealer for this problem?
Call 877-536-6620Other Volkswagen Atlas recalls
Frequently asked questions about recall 25V334
Is the 25V334000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 5, 2025.
How do I know if my Atlas is part of recall 25V334000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V334000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Volkswagen. Prior results do not guarantee a similar outcome.