2021-2024 Volkswagen Atlas Passenger Air Bag Recall (24V464)
Volkswagen Group of America, Inc. · 271,330 vehicles · Reported June 20, 2024
Volkswagen Group of America, Inc. is recalling 271,330 2021-2024 Volkswagen Atlas; 2021-2024 Volkswagen Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied. A deactivated passenger air bag increases the risk of injury during a crash. Dealers will make the repair free of charge.
Recall 24V464 at a glance
| NHTSA campaign number | 24V464000 |
|---|---|
| Manufacturer recall number | 69PZ |
| Date reported to NHTSA | June 20, 2024 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Vehicles | 2021-2024 Volkswagen Atlas; 2021-2024 Volkswagen Atlas Cross Sport |
| Units affected | 271,330 |
| Build dates | October 1, 2020 to June 17, 2024 |
| Component | Air Bags > Sensor > Occupant Classification > Front Passenger |
| Safety risk | A deactivated passenger air bag increases the risk of injury during a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2024 Volkswagen Atlas in recall 24V464?
The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Is it safe to drive a 2021-2024 Atlas with recall 24V464?
NHTSA has not told owners to stop driving, but the risk is real: A deactivated passenger air bag increases the risk of injury during a crash.
NHTSA describes the risk this way: A deactivated passenger air bag increases the risk of injury during a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the front passenger.
Which vehicles are included in recall 24V464?
Recall 24V464 covers 271,330 vehicles: 2021-2024 Volkswagen Atlas; 2021-2024 Volkswagen Atlas Cross Sport.
NHTSA lists 271,330 vehicles in this campaign, built October 1, 2020 to June 17, 2024. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2024 | Volkswagen | Atlas |
| 2021-2024 | Volkswagen | Atlas Cross Sport |
What is the fix for the Atlas passenger air bag recall?
Yes. Dealers will replace the PODS sensor mat and wiring harness, free of charge.
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
When was recall 24V464 announced?
Volkswagen Group of America, Inc. reported recall 24V464 to NHTSA on June 20, 2024.
| Date | What happened |
|---|---|
| October 1, 2020 | First affected vehicle built (per Volkswagen Group of America, Inc.'s filing). |
| June 17, 2024 | Last affected vehicle built. |
| June 20, 2024 | Volkswagen Group of America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V464000. |
| September 30, 2024 | Owner notification letters mailed (per NHTSA). |
| October 18, 2024 | Owner notification letters scheduled (per NHTSA). |
This recall was filed 27 months ago, and vehicles were built over a span of 1355 days. If your Atlas was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Atlas is part of recall 24V464?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V464 is open on your Atlas, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V464000 is open on your Atlas, it will be listed there, along with Volkswagen recall number 69PZ. You can also ask any Volkswagen dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Atlas owners do about recall 24V464?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V464000 applies to your Atlas.
- Call a Volkswagen dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any front passenger symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Atlas owners reporting to NHTSA?
Owners have filed 1,311 complaints with NHTSA about these vehicles since 2020, 182 of them about the air bags.
Since recall 24V464 was reported on June 20, 2024, owners have filed 102 complaints with NHTSA about the air bags on these vehicles. 8 of them (8%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the air bags and were received on or after June 20, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related air bags issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 1,311 owner complaints filed since 2020 for the vehicles in this recall, and 182 of them involve the air bags. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Volkswagen Atlas: 473 complaints in total, 65 about the air bags
- 2022 Volkswagen Atlas: 183 complaints in total, 30 about the air bags
- 2024 Volkswagen Atlas: 170 complaints in total, 8 about the air bags
- 2021 Volkswagen Atlas Cross Sport: 165 complaints in total, 37 about the air bags
- 2023 Volkswagen Atlas: 133 complaints in total, 22 about the air bags
- 2024 Volkswagen Atlas Cross Sport: 97 complaints in total, 5 about the air bags
- 2022 Volkswagen Atlas Cross Sport: 72 complaints in total, 10 about the air bags
- 2023 Volkswagen Atlas Cross Sport: 18 complaints in total, 5 about the air bags
Examples of what owners have reported to NHTSA (unverified excerpts):
The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Suntrup Volkswagen (6014 S Lindbergh Blvd, St.
2024 Volkswagen Atlas owner, MO, NHTSA complaint 11639579, filed January 30, 2025
The same airbag error mentioned in recalls for other VINs of this vehicle is happening to this one. I think this VIN also needs to be included.
2024 Volkswagen Atlas owner, IN, NHTSA complaint 11725142, filed March 18, 2026
The front passenger Occupant Detection System (PODS) sensor wiring has failed in my 2024 Volkswagen Atlas. This failure has disabled the passenger airbag, significantly increasing the risk of injury in the event of a crash.
2024 Volkswagen Atlas owner, AK, NHTSA complaint 11744658, filed June 17, 2026
Can recall 24V464 make my Atlas a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this front passenger recall means their Atlas qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
An air bag warning light that keeps coming back after a recall repair is worth documenting. Air bag defects are safety defects, and California law can require fewer repair attempts for them.
This is not the first recall for this problem. When a manufacturer has to recall the same front passenger again, that suggests the earlier fix did not work. If your 2021-2024 Volkswagen Atlas has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 23V215000.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Atlas been back to the dealer for this problem?
Call 877-536-6620Other Volkswagen Atlas recalls
Frequently asked questions about recall 24V464
Did the recall 24V464 fix work?
Since recall 24V464 was reported on June 20, 2024, owners have filed 102 complaints with NHTSA about the air bags on these vehicles. 8 of them (8%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
Is the 24V464000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Atlas is part of recall 24V464000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
What if my air bag light stays on after the recall repair?
Go back to the dealer. A warning light that returns means the system may not deploy correctly, and the visit is another repair attempt for a safety defect.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V464000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Volkswagen. Prior results do not guarantee a similar outcome.