2024 Volkswagen Atlas Master Cylinder Recall (24V723)
Volkswagen Group of America, Inc. · 1,591 vehicles · Reported September 27, 2024
Volkswagen Group of America, Inc. is recalling 1,591 2024 Volkswagen Atlas; 2024 Volkswagen Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port. An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 24V723 at a glance
| NHTSA campaign number | 24V723000 |
|---|---|
| Manufacturer recall number | 471F |
| Date reported to NHTSA | September 27, 2024 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Vehicles | 2024 Volkswagen Atlas; 2024 Volkswagen Atlas Cross Sport |
| Units affected | 1,591 |
| Component | Service Brakes, Hydraulic > Foundation Components > Master Cylinder |
| Safety risk | An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024 Volkswagen Atlas in recall 24V723?
The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
Is it safe to drive a 2024 Atlas with recall 24V723?
NHTSA has not told owners to stop driving, but the risk is real: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.
NHTSA describes the risk this way: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the master cylinder.
Which vehicles are included in recall 24V723?
Recall 24V723 covers 1,591 vehicles: 2024 Volkswagen Atlas; 2024 Volkswagen Atlas Cross Sport.
NHTSA lists 1,591 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Volkswagen | Atlas |
| 2024 | Volkswagen | Atlas Cross Sport |
What is the fix for the Atlas master cylinder recall?
Yes. Dealers will replace the brake master cylinder, free of charge.
Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Additionally, vehicles that were added to the population on November 21, 2024, their letters were mailed on December 2, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.
When was recall 24V723 announced?
Volkswagen Group of America, Inc. reported recall 24V723 to NHTSA on September 27, 2024. NHTSA lists the owner letter date as November 21, 2024.
| Date | What happened |
|---|---|
| September 27, 2024 | Volkswagen Group of America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V723000. |
| November 21, 2024 | Owner notification letters mailed (per NHTSA). |
| December 2, 2024 | Letters mailed (per NHTSA). |
This recall was filed 24 months ago. If your Atlas was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Atlas is part of recall 24V723?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V723 is open on your Atlas, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 Atlas vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Atlas owners do about recall 24V723?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V723000 applies to your Atlas.
- Book the recall appointment with any authorized Volkswagen dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the master cylinder happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Atlas owners reporting to NHTSA?
Owners have filed 267 complaints with NHTSA about these vehicles since 2020, 45 of them about the brakes.
Since recall 24V723 was reported on September 27, 2024, owners have filed 44 complaints with NHTSA about the brakes on these vehicles. 9 of them (20%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the brakes and were received on or after September 27, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related brakes issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 267 owner complaints filed since 2020 for the vehicles in this recall, and 45 of them involve the brakes. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Volkswagen Atlas: 170 complaints in total, 36 about the brakes
- 2024 Volkswagen Atlas Cross Sport: 97 complaints in total, 9 about the brakes
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
1. Brake system grinding noise – every time the brakes are applied the front brakes makes a terrible grinding noise, I notice that the vehicle does not break properly. This problem clears can cause a dangerous situation to my family or others.
2024 Volkswagen Atlas Cross Sport owner, PR, NHTSA complaint 11657205, filed April 28, 2025
The brakes are loud, grinding, and sounds like water sloshing around. Upon research, VW knows this issues since their 22 model and has yet to address it but rather keeps using bad material brakes. The braking results in shaking when breaking especially in the colder months.
2024 Volkswagen Atlas Cross Sport owner, GA, NHTSA complaint 11707163, filed December 26, 2025
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while depressing the brake pedal, the brakes made abnormally loud squeaking and grinding sounds. The failure persisted, and the vehicle hesitated while responding with the brake pedal depressed while driving, causing the braking distance to be extended.
2024 Volkswagen Atlas Cross Sport owner, NV, NHTSA complaint 11746157, filed June 24, 2026
Can recall 24V723 make my Atlas a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this master cylinder recall means their Atlas qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
If the 2024 Volkswagen Atlas brakes have needed more than one trip to the dealer, keep every repair order. Brake defects are treated as serious safety problems under California law.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Volkswagen Atlas has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Atlas been back to the dealer for this problem?
Call 877-536-6620Other Volkswagen Atlas recalls
Frequently asked questions about recall 24V723
Did the recall 24V723 fix work?
Since recall 24V723 was reported on September 27, 2024, owners have filed 44 complaints with NHTSA about the brakes on these vehicles. 9 of them (20%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed November 21, 2024.
Is the 24V723000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Atlas is part of recall 24V723000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V723000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Volkswagen. Prior results do not guarantee a similar outcome.