2022-2024 Volkswagen Golf R Backup Camera Software Recall (24V480)

Recall 24V480 at a glance

What is wrong with the 2022-2024 Volkswagen Golf R in recall 24V480?

The rearview camera image may be delayed or deactivated after shifting into reverse.

Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2022-2024 Golf R with recall 24V480?

NHTSA has not told owners to stop driving, but the risk is real: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.

NHTSA describes the risk this way: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.

There is no do-not-drive order on this campaign. If your Golf R shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 24V480?

Recall 24V480 covers 84,432 vehicles: 2024 Volkswagen Atlas; 2024 Volkswagen Atlas Cross Sport; 2022-2024 Volkswagen Golf R; 2022-2024 Volkswagen GTI.

NHTSA lists 84,432 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Golf R backup camera software recall?

Yes. Dealers will update the infotainment system software, free of charge.

Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.

When was recall 24V480 announced?

Volkswagen Group of America, Inc. reported recall 24V480 to NHTSA on June 27, 2024. NHTSA lists the owner letter date as July 15, 2024.

This recall was filed 27 months ago. If your Golf R was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Golf R is part of recall 24V480?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V480 is open on your Golf R, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022-2024 Golf R vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should Golf R owners do about recall 24V480?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V480000 applies to your Golf R.
2. Book the recall appointment with any authorized Volkswagen dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Golf R owners reporting to NHTSA?

Owners have filed 357 complaints with NHTSA about these vehicles since 2020, 3 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V480 was reported (3) to say whether the fix is holding.

NHTSA’s public complaint database lists 357 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Volkswagen Atlas: 170 complaints in total, 1 about the rearview camera
• 2024 Volkswagen Atlas Cross Sport: 97 complaints in total, 1 about the rearview camera
• 2022 Volkswagen GTI: 28 complaints in total, 0 about the rearview camera
• 2024 Volkswagen GTI: 28 complaints in total, 1 about the rearview camera
• 2024 Volkswagen Golf R: 12 complaints in total, 0 about the rearview camera
• 2022 Volkswagen Golf R: 10 complaints in total, 0 about the rearview camera
• 2023 Volkswagen GTI: 6 complaints in total, 0 about the rearview camera
• 2023 Volkswagen Golf R: 6 complaints in total, 0 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black.

2024 Volkswagen Atlas Cross Sport owner, FL, NHTSA complaint 11677847, filed August 1, 2025

The contact owns a 2014 Volkswagen GTI. The contact stated while driving at approximately 5 MPH, the rearview camera image intermittently was delayed and darkened; The vehicle returned to normal operation after several seconds. The failure occurred on several different occasions. No warning light was illuminated.

2024 Volkswagen GTI owner, CT, NHTSA complaint 11625046, filed November 13, 2024

The contact owns a 2024 Volkswagen Atlas. The contact stated while driving or while the vehicle was parked, there was a distorted image on the screen. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 25V334000 (BACK OVER PREVENTION); however, the recall repair failed to fix the vehicle.

2024 Volkswagen Atlas owner, MI, NHTSA complaint 11666761, filed June 13, 2025

Can recall 24V480 make my Golf R a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this software recall means their Golf R qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2022-2024 Volkswagen Golf R has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Golf R went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V480