2022-2023 Ram 1500 Backup Camera Display Recall (23V654)
Chrysler (FCA US, LLC) · 272,911 vehicles · Reported September 28, 2023
Chrysler (FCA US, LLC) is recalling 272,911 2022-2023 Ram 1500; 2022-2024 Ram 2500; 2022-2023 Ram 3500 vehicles. , and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 23V654 at a glance
| NHTSA campaign number | 23V654000 |
|---|---|
| Manufacturer recall number | 97A |
| Date reported to NHTSA | September 28, 2023 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2022-2023 Ram 1500; 2022-2024 Ram 2500; 2022-2023 Ram 3500 |
| Units affected | 272,911 |
| Component | Back Over Prevention > Display Function |
| Safety risk | A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2022-2023 Ram 1500 in recall 23V654?
, and 2022-2024 Ram 2500 vehicles.
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Is it safe to drive a 2022-2023 1500 with recall 23V654?
NHTSA has not told owners to stop driving, but the risk is real: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your 1500 shows warning lights or behaves differently in a way that involves the display function, have it checked before driving further.
Which vehicles are included in recall 23V654?
Recall 23V654 covers 272,911 vehicles: 2022-2023 Ram 1500; 2022-2024 Ram 2500; 2022-2023 Ram 3500.
NHTSA lists 272,911 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2023 | Ram | 1500 |
| 2022-2024 | Ram | 2500 |
| 2022-2023 | Ram | 3500 |
What is the fix for the 1500 backup camera display recall?
Yes. Dealers will update the radio software, free of charge.
Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.
When was recall 23V654 announced?
Chrysler (FCA US, LLC) reported recall 23V654 to NHTSA on September 28, 2023. NHTSA lists the owner letter date as October 24, 2023.
| Date | What happened |
|---|---|
| September 28, 2023 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 23V654000. |
| October 24, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 36 months ago. If your 1500 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my 1500 is part of recall 23V654?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V654 is open on your 1500, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022-2023 1500 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should 1500 owners do about recall 23V654?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V654000 applies to your 1500.
- Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any display function symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are 1500 owners reporting to NHTSA?
Owners have filed 1,312 complaints with NHTSA about these vehicles since 2020, 6 of them about the rearview camera.
Since recall 23V654 was reported on September 28, 2023, owners have filed 6 complaints with NHTSA about the rearview camera on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the rearview camera and were received on or after September 28, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related rearview camera issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 1,312 owner complaints filed since 2020 for the vehicles in this recall, and 6 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Ram 1500: 616 complaints in total, 3 about the rearview camera
- 2023 Ram 1500: 201 complaints in total, 2 about the rearview camera
- 2022 Ram 3500: 189 complaints in total, 0 about the rearview camera
- 2022 Ram 2500: 181 complaints in total, 1 about the rearview camera
- 2024 Ram 2500: 59 complaints in total, 0 about the rearview camera
- 2023 Ram 2500: 49 complaints in total, 0 about the rearview camera
- 2023 Ram 3500: 17 complaints in total, 0 about the rearview camera
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number 23V06000 (Electrical System) and 23V654000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and made aware of the issue.
2022 Ram 2500 owner, KY, NHTSA complaint 11553762, filed November 6, 2023
The contact owns a 2022 Ram 1500. The contact stated that while reversing, the rearview camera image was blue, and the message "Camera Unavailable" was displayed. The contact stated while driving 25 MPH, the vehicle made abnormal knocking sounds and stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure persisted.
2022 Ram 1500 owner, KY, NHTSA complaint 11675881, filed July 24, 2025
The contact owns a 2022 Ram 1500. The contact stated that while in reverse, the display screen failed to display an image, but displayed a blue screen. The vehicle was taken to a local dealer where it was diagnosed and determined that the camera wiring harness might need to be replaced.
2022 Ram 1500 owner, TX, NHTSA complaint 11594886, filed June 17, 2024
Can recall 23V654 make my 1500 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V654000 does not automatically make your 1500 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.
This is not the first recall for this problem. When a manufacturer has to recall the same display function again, that suggests the earlier fix did not work. If your 2022-2023 Ram 1500 has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 21V438000, 22V407000, 22V638000, 23V059000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the 1500 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your 1500 been back to the dealer for this problem?
Call 877-536-6620Other Ram 1500 recalls
Frequently asked questions about recall 23V654
Did the recall 23V654 fix work?
Since recall 23V654 was reported on September 28, 2023, owners have filed 6 complaints with NHTSA about the rearview camera on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 24, 2023.
Is the 23V654000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my 1500 is part of recall 23V654000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V654000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ram. Prior results do not guarantee a similar outcome.