2021-2025 Porsche Cayenne Backup Camera Recall (25V896)

Recall 25V896 at a glance

What is wrong with the 2021-2025 Porsche Cayenne in recall 25V896?

The rearview camera image may not display when the vehicle is placed in reverse.

Porsche Cars North America, Inc. (Porsche) is recalling certain 2019-2025 Cayenne, Cayenne E-Hybrid, 2020-2025 911, Taycan, 2024-2025 Panamera, and 2025 Panamera E-Hybrid vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Is it safe to drive a 2021-2025 Cayenne with recall 25V896?

NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

NHTSA describes the risk this way: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.

Which vehicles are included in recall 25V896?

Recall 25V896 covers 172,107 vehicles: 2021-2025 Porsche 911; 2021-2025 Porsche Cayenne; 2021-2025 Porsche Cayenne E-Hybrid; 2024-2025 Porsche Panamera; 2025 Porsche Panamera 4 E-Hybrid; 2021-2025 Porsche Taycan.

NHTSA lists 172,107 vehicles in this campaign, built June 17, 2024 to June 19, 2025. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Cayenne backup camera recall?

Yes. Dealers will update the driver assistance software, free of charge.

Dealers will update the driver assistance software, free of charge. Owner notification letters were mailed February 13, 2026. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is ASB2. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 19, 2026.

When was recall 25V896 announced?

Porsche Cars North America, Inc. reported recall 25V896 to NHTSA on December 19, 2025. NHTSA lists the owner letter date as February 13, 2026.

This recall was filed 9 months ago, and vehicles were built over a span of 367 days. If your Cayenne was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Cayenne is part of recall 25V896?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V896 is open on your Cayenne, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2025 Cayenne vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should Cayenne owners do about recall 25V896?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V896000 applies to your Cayenne.
2. Book the recall appointment with any authorized Porsche dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the camera happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Cayenne owners reporting to NHTSA?

Owners have filed 248 complaints with NHTSA about these vehicles since 2020, 3 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 25V896 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 248 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Porsche Taycan: 79 complaints in total, 1 about the rearview camera
• 2021 Porsche Taycan: 71 complaints in total, 0 about the rearview camera
• 2021 Porsche Cayenne: 21 complaints in total, 1 about the rearview camera
• 2023 Porsche Taycan: 20 complaints in total, 0 about the rearview camera
• 2022 Porsche 911: 10 complaints in total, 0 about the rearview camera
• 2024 Porsche Taycan: 9 complaints in total, 0 about the rearview camera
• 2021 Porsche 911: 5 complaints in total, 0 about the rearview camera
• 2024 Porsche 911: 5 complaints in total, 0 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2021 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 25V896000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rearview camera failed to display a clear image on the screen. No warning light was illuminated.

2021 Porsche Cayenne owner, AZ, NHTSA complaint 11723260, filed March 10, 2026

The contact owns a 2022 Porsche Cayenne. The contact stated that the message that the mileage could not be recorded was intermittently displayed while driving. Additionally, the contact stated that the rearview camera was intermittently inoperable after shifting to reverse(R).

2022 Porsche Cayenne owner, GA, NHTSA complaint 11721661, filed March 3, 2026

The contact owns a 2022 Porsche Taycan. The contact had experienced a failure when he lost power on the road. The vehicle was an electric vehicle. The contact received notification of NHTSA Campaign Number: 22V404000 (Power Train, Back Over Prevention) however, the part to do the repair was unavailable.

2022 Porsche Taycan owner, FL, NHTSA complaint 11478768, filed August 11, 2022

Can recall 25V896 make my Cayenne a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.

Earlier campaigns on these vehicles involving the same component: 22V404000, 24V730000.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Cayenne went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V896