2022-2023 Mercedes-Benz EQB 350 4MATIC High-Voltage Battery Recall (25V487)
Mercedes-Benz USA, LLC · 660 vehicles · Reported July 25, 2025
Mercedes-Benz USA, LLC is recalling 660 2022-2023 Mercedes-Benz EQB 300 4MATIC; 2022-2023 Mercedes-Benz EQB 350 4MATIC vehicles. The bus bar in the high voltage battery may be secured with incorrect screws, which can cause the system to have a sudden loss of drive power without warning. A loss of drive power increases the risk of a crash. Park outside and away from buildings until it is repaired.
Recall 25V487 at a glance
| NHTSA campaign number | 25V487000 |
|---|---|
| Manufacturer recall number | 2025080004 |
| Date reported to NHTSA | July 25, 2025 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles | 2022-2023 Mercedes-Benz EQB 300 4MATIC; 2022-2023 Mercedes-Benz EQB 350 4MATIC |
| Units affected | 660 |
| Component | Electrical System > Propulsion System > Traction Battery |
| Safety risk | A loss of drive power increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2022-2023 Mercedes-Benz EQB 350 4MATIC in recall 25V487?
The bus bar in the high voltage battery may be secured with incorrect screws, which can cause the system to have a sudden loss of drive power without warning.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQB 350 4MATIC, and EQB 300 4MATIC vehicles. The bus bar in the high voltage battery may be secured with incorrect screws, which can cause the system to have a sudden loss of drive power without warning.
Is it safe to drive a 2022-2023 EQB 350 4MATIC with recall 25V487?
Park it outside. NHTSA lists a fire risk for recall 25V487, so keep the vehicle away from buildings until it is repaired.
NHTSA lists this as a Park Outside recall because of a fire risk. Park the vehicle outside and away from buildings until the repair is done, even if you have not noticed any problem.
NHTSA describes the risk this way: A loss of drive power increases the risk of a crash.
Which vehicles are included in recall 25V487?
Recall 25V487 covers 660 vehicles: 2022-2023 Mercedes-Benz EQB 300 4MATIC; 2022-2023 Mercedes-Benz EQB 350 4MATIC.
NHTSA lists 660 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2023 | Mercedes-Benz | EQB 300 4MATIC |
| 2022-2023 | Mercedes-Benz | EQB 350 4MATIC |
What is the fix for the EQB 350 4MATIC high-voltage battery recall?
Yes. Owners are advised to park outside until the recall repair is complete.
Owners are advised to park outside until the recall repair is complete. Dealers will inspect and replace the high-voltage battery as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owner notification letters were mailed January 9, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025080004.
When was recall 25V487 announced?
Mercedes-Benz USA, LLC reported recall 25V487 to NHTSA on July 25, 2025. NHTSA lists the owner letter date as January 9, 2026.
| Date | What happened |
|---|---|
| May 4, 2022 | First affected vehicle built (per Mercedes-Benz USA, LLC's filing). |
| July 25, 2025 | Mercedes-Benz USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 25V487000. |
| January 9, 2026 | Owner notification letters mailed (per NHTSA). |
This recall was filed 14 months ago. If your EQB 350 4MATIC was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my EQB 350 4MATIC is part of recall 25V487?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V487 is open on your EQB 350 4MATIC, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V487000 is open on your EQB 350 4MATIC, it will be listed there, along with Mercedes-Benz recall number 2025080004. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should EQB 350 4MATIC owners do about recall 25V487?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V487000 applies to your EQB 350 4MATIC.
- Park outside and away from buildings until the repair is done.
- Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any traction battery symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are EQB 350 4MATIC owners reporting to NHTSA?
Owners have filed 83 complaints with NHTSA about these vehicles since 2020, 61 of them about the ev and hybrid battery.
Since recall 25V487 was reported on July 25, 2025, owners have filed 56 complaints with NHTSA about the ev and hybrid battery on these vehicles. 5 of them (9%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the ev and hybrid battery and were received on or after July 25, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related ev and hybrid battery issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 83 owner complaints filed since 2020 for the vehicles in this recall, and 61 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Mercedes-Benz EQB 300 4MATIC: 54 complaints in total, 37 about the ev and hybrid battery
- 2022 Mercedes-Benz EQB 300 4MATIC: 10 complaints in total, 9 about the ev and hybrid battery
- 2022 Mercedes-Benz EQB 350 4MATIC: 10 complaints in total, 8 about the ev and hybrid battery
- 2023 Mercedes-Benz EQB 350 4MATIC: 9 complaints in total, 7 about the ev and hybrid battery
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2022 Mercedes-Benz EQB 300 4MATIC. The contact stated that while driving approximately 45 MPH, there was an abnormal grinding sound coming from the rear of the vehicle, and the vehicle lost motive power. The contact stated that several unknown warnings illuminated. The MIL was illuminated, and the battery symbol was displayed.
2022 Mercedes-Benz EQB 300 4MATIC owner, FL, NHTSA complaint 11690713, filed October 1, 2025
Mercedes previously issued a software update for the battery fire risk, but we have received a letter more than a year later stating that this fix was not adequate.
2022 Mercedes-Benz EQB 300 4MATIC owner, PA, NHTSA complaint 11726005, filed March 21, 2026
We are currently under NHTSA Recall ID: 26V073 and Mercedes-Benz has not given us a reasonable timeline with which they intend to remedy the recall. We are currently unable to drive the car safely and unable to park the car safely without the risk of fire.
2022 Mercedes-Benz EQB 300 4MATIC owner, WA, NHTSA complaint 11728360, filed March 31, 2026
Can recall 25V487 make my EQB 350 4MATIC a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 25V487000 does not automatically make your EQB 350 4MATIC a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Battery and electric drive repairs are among the slowest repairs in the industry. A 2022-2023 Mercedes-Benz EQB 350 4MATIC waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 25V050000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the EQB 350 4MATIC went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your EQB 350 4MATIC been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz EQB 350 4MATIC recalls
Frequently asked questions about recall 25V487
Did the recall 25V487 fix work?
Since recall 25V487 was reported on July 25, 2025, owners have filed 56 complaints with NHTSA about the ev and hybrid battery on these vehicles. 5 of them (9%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 9, 2026.
Is the 25V487000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my EQB 350 4MATIC is part of recall 25V487000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V487000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.