2023 Mercedes-Benz AMG C43 Seat Recall (24V371)

Recall 24V371 at a glance

What is wrong with the 2023 Mercedes-Benz AMG C43 in recall 24V371?

The seat wiring harness may be incorrectly routed, which can cause it to become damaged when the seat is fully reclined.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG C43 4MATIC vehicles, equipped with AMG Performance seats. The seat wiring harness may be incorrectly routed, which can cause it to become damaged when the seat is fully reclined.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Is it safe to drive a 2023 AMG C43 with recall 24V371?

NHTSA has not told owners to stop driving, but the risk is real: A damaged wiring harness can prevent the air bags installed in the seats from deploying as intended during a crash, increasing the risk of injury.

NHTSA describes the risk this way: A damaged wiring harness can prevent the air bags installed in the seats from deploying as intended during a crash, increasing the risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the seats.

Which vehicles are included in recall 24V371?

Recall 24V371 covers 18 vehicles: 2023 Mercedes-Benz AMG C43.

NHTSA lists 18 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the AMG C43 seat recall?

Yes. Dealers will inspect and reroute the wiring harness, as necessary, free of charge.

Dealers will inspect and reroute the wiring harness, as necessary, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060009.

When was recall 24V371 announced?

Mercedes-Benz USA, LLC reported recall 24V371 to NHTSA on May 24, 2024. NHTSA lists the owner letter date as July 12, 2024.

This recall was filed 28 months ago. If your AMG C43 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my AMG C43 is part of recall 24V371?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V371 is open on your AMG C43, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V371000 is open on your AMG C43, it will be listed there, along with Mercedes-Benz recall number 2024060009. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should AMG C43 owners do about recall 24V371?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V371000 applies to your AMG C43.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any seats symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are AMG C43 owners reporting to NHTSA?

Owners have filed 3 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V371 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 3 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz AMG C43: 3 complaints in total, 0 about the body, doors and seats

Can recall 24V371 make my AMG C43 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V371000 does not automatically make your AMG C43 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

This is not the first recall for this problem. When a manufacturer has to recall the same seats again, that suggests the earlier fix did not work. If your 2023 Mercedes-Benz AMG C43 has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 21V230000.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the AMG C43 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V371