2021 Mercedes-Benz AMG GT Auto Crash Notification Recall (22V365)

Recall 22V365 at a glance

What is wrong with the 2021 Mercedes-Benz AMG GT in recall 22V365?

Please refer to MBUSA's recall report for specific vehicle model details.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Is it safe to drive a 2021 AMG GT with recall 22V365?

NHTSA has not told owners to stop driving, but the risk is real: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

NHTSA describes the risk this way: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

There is no do-not-drive order on this campaign. If your AMG GT shows warning lights or behaves differently in a way that involves the auto crash notification, have it checked before driving further.

Which vehicles are included in recall 22V365?

Recall 22V365 covers 242,722 vehicles: 2021 Mercedes-Benz A 220; 2021 Mercedes-Benz AMG A35; 2021 Mercedes-Benz AMG C43; 2021 Mercedes-Benz AMG C63; 2021 Mercedes-Benz AMG CLA35; 2021 Mercedes-Benz AMG CLA45; 2021 Mercedes-Benz AMG CLS53; 2021 Mercedes-Benz AMG E53; 2021 Mercedes-Benz AMG E63; 2021 Mercedes-Benz AMG G63; 2021 Mercedes-Benz AMG GLA35; 2021 Mercedes-Benz AMG GLA45; 2021 Mercedes-Benz AMG GLB35; 2021 Mercedes-Benz AMG GLC43; 2021 Mercedes-Benz AMG GLC63; 2021-2022 Mercedes-Benz AMG GLE53; 2021 Mercedes-Benz AMG GLE63; 2021 Mercedes-Benz AMG GLS63; 2021 Mercedes-Benz AMG GT; 2021 Mercedes-Benz AMG GT C; 2021 Mercedes-Benz AMG S63; 2021 Mercedes-Benz C 300; 2021 Mercedes-Benz CLA 250; 2021-2022 Mercedes-Benz Cls 450; 2021 Mercedes-Benz E 350; 2021 Mercedes-Benz E 450; 2021 Mercedes-Benz G 550; 2021 Mercedes-Benz GLA 250; 2021 Mercedes-Benz GLB 250; 2021 Mercedes-Benz GLC 300; 2021-2022 Mercedes-Benz GLE 350; 2021-2022 Mercedes-Benz GLE 450; 2021 Mercedes-Benz GLE 580; 2022 Mercedes-Benz GLS 450 4MATIC; 2021 Mercedes-Benz GLS450; 2021 Mercedes-Benz GLS580; 2021 Mercedes-Benz S 500; 2021 Mercedes-Benz S 580.

NHTSA lists 242,722 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the AMG GT auto crash notification recall?

Yes. The fix is an over-the-air software update.

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Manufacturer recall number: See Recall Schedule.

When was recall 22V365 announced?

Mercedes-Benz USA, LLC reported recall 22V365 to NHTSA on May 20, 2022. NHTSA lists the owner letter date as July 8, 2022.

This recall was filed 53 months ago. If your AMG GT was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my AMG GT is part of recall 22V365?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 22V365 is open on your AMG GT, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021 AMG GT vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should AMG GT owners do about recall 22V365?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 22V365000 applies to your AMG GT.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the auto crash notification happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are AMG GT owners reporting to NHTSA?

Owners have filed 432 complaints with NHTSA about these vehicles since 2020, 78 of them about the other equipment.

NHTSA’s public complaint database lists 432 owner complaints filed since 2020 for the vehicles in this recall, and 78 of them involve the other equipment. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mercedes-Benz GLC 300: 66 complaints in total, 7 about the other equipment
• 2021 Mercedes-Benz GLE 350: 48 complaints in total, 9 about the other equipment
• 2022 Mercedes-Benz GLE 350: 35 complaints in total, 7 about the other equipment
• 2021 Mercedes-Benz S 580: 33 complaints in total, 4 about the other equipment
• 2021 Mercedes-Benz GLS450: 30 complaints in total, 8 about the other equipment
• 2021 Mercedes-Benz GLB 250: 29 complaints in total, 10 about the other equipment
• 2021 Mercedes-Benz GLA 250: 18 complaints in total, 4 about the other equipment
• 2021 Mercedes-Benz AMG GLE53: 16 complaints in total, 4 about the other equipment

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

My vehicle has two separate tire inflation placards. There is a placard inside the drivers door recommending 43 PSI (cold) all tires, and another placard inside the fuel door recommending 38 PSI front and 34 PSI rear (cold). Two different tire service centers have confirmed that my tires are wearing out prematurely because of overinflation.

2021 Mercedes-Benz GLA 250 owner, IL, NHTSA complaint 11585806, filed April 29, 2024

The sunroof exploded on my CLA without external interference. The glass shattered everywhere causing a loud explosion and Major safety issue.

2021 Mercedes-Benz AMG CLA35 owner, GA, NHTSA complaint 11702433, filed December 2, 2025

Excessive Tire failure on "AMG" 21 inch wheel and tires. Pirelli tires have replaced 4 tires in four months. cracks in side wall bubbling.

2021 Mercedes-Benz S 580 owner, MA, NHTSA complaint 11669111, filed June 25, 2025

Can recall 22V365 make my AMG GT a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 22V365000 does not automatically make your AMG GT a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Even an equipment recall can matter in a lemon law claim if the problem keeps coming back or the 2021 Mercedes-Benz AMG GT spends many days at the dealer.

This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2021 Mercedes-Benz AMG GT to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.

Earlier campaigns on these vehicles involving the same component: 21V00J000, 21V072000.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 22V365