2023-2024 Mercedes-Benz GLE 350 Wiring Recall (24V207)

Recall 24V207 at a glance

What is wrong with the 2023-2024 Mercedes-Benz GLE 350 in recall 24V207?

A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.

Is it safe to drive a 2023-2024 GLE 350 with recall 24V207?

NHTSA has not told owners to stop driving, but the risk is real: An overheated ground connection can increase the risk of a fire.

NHTSA describes the risk this way: An overheated ground connection can increase the risk of a fire.

There is no do-not-drive order on this campaign. If your GLE 350 shows warning lights or behaves differently in a way that involves the wiring, have it checked before driving further.

Which vehicles are included in recall 24V207?

Recall 24V207 covers 116,020 vehicles: 2021-2022 Mercedes-Benz AMG GLE53; 2023-2024 Mercedes-Benz AMG GLE53 4MATIC+; 2021-2022 Mercedes-Benz AMG GLE63 S; 2023-2024 Mercedes-Benz AMG GLE63 S 4MATIC+; 2021-2022 Mercedes-Benz AMG GLS63; 2023 Mercedes-Benz AMG GLS63 4MATIC+; 2023-2024 Mercedes-Benz GLE 350; 2021-2024 Mercedes-Benz GLE 450; 2021 Mercedes-Benz GLE 580; 2022-2023 Mercedes-Benz GLE 580 4MATIC; 2022-2023 Mercedes-Benz GLS 450 4MATIC; 2022-2023 Mercedes-Benz GLS 580 4MATIC; 2021 Mercedes-Benz GLS450; 2021 Mercedes-Benz GLS580.

NHTSA lists 116,020 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLE 350 wiring recall?

Yes. Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge.

Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.

When was recall 24V207 announced?

Mercedes-Benz USA, LLC reported recall 24V207 to NHTSA on March 15, 2024.

This recall was filed 31 months ago. If your GLE 350 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLE 350 is part of recall 24V207?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V207 is open on your GLE 350, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023-2024 GLE 350 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should GLE 350 owners do about recall 24V207?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V207000 applies to your GLE 350.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any wiring symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are GLE 350 owners reporting to NHTSA?

Owners have filed 178 complaints with NHTSA about these vehicles since 2020, 52 of them about the electrical system.

NHTSA’s public complaint database lists 178 owner complaints filed since 2020 for the vehicles in this recall, and 52 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mercedes-Benz GLS450: 30 complaints in total, 13 about the electrical system
• 2021 Mercedes-Benz AMG GLE53: 16 complaints in total, 9 about the electrical system
• 2021 Mercedes-Benz GLE 450: 15 complaints in total, 8 about the electrical system
• 2022 Mercedes-Benz GLS 450 4MATIC: 15 complaints in total, 4 about the electrical system
• 2023 Mercedes-Benz GLE 350: 15 complaints in total, 2 about the electrical system
• 2022 Mercedes-Benz GLE 450: 14 complaints in total, 3 about the electrical system
• 2022 Mercedes-Benz AMG GLE53: 13 complaints in total, 2 about the electrical system
• 2024 Mercedes-Benz GLE 450: 10 complaints in total, 2 about the electrical system

Examples of what owners have reported to NHTSA (unverified excerpts):

1. 48 volt battery electrical system malfunctioned. car shut down on the road while driving. 2. could have been rear ended if on highway and there was no shoulder 3. dealer had car for a week and serviced electrical components and updated software. 4. no police. vehicle serviced ny manufacturer 5.

2022 Mercedes-Benz AMG GLE53 owner, NY, NHTSA complaint 11508483, filed February 22, 2023

The 48v battery after driving new vehicle only 230 miles goes dead. The auto will not start and cannot be jump started. Result is being stranded roadside. Required a tow. Mercedes says dead battery (brand new) needs to be replaced. Battery went dead on december 10.

2021 Mercedes-Benz GLE 450 owner, FL, NHTSA complaint 11384271, filed December 20, 2020

There are numerous reports of the 48v battery failing on multiple mercedes models using the 6 cylinder with isg engine. Mercedes should do a recall to replace all 48v batteries as this problem makes the cars unreliable and unsafe to use as sometimes this 48v battery system fails while driving.

2021 Mercedes-Benz GLE 450 owner, ME, NHTSA complaint 11416549, filed May 14, 2021

Can recall 24V207 make my GLE 350 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V207000 does not automatically make your GLE 350 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Electrical faults are hard to diagnose, so dealers often try several fixes before one works, if one works at all. That pattern of repeat visits for the same wiring problem is common in lemon law claims.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the GLE 350 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V207