2021-2022 Mercedes-Benz GLE 350 Wiring Recall (24V724)

Recall 24V724 at a glance

What is wrong with the 2021-2022 Mercedes-Benz GLE 350 in recall 24V724?

The front acceleration sensor's wiring harness may be routed incorrectly, which can prevent the front air bags from deploying properly.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE 350 and 2021-2022 GLE 450 vehicles. The front acceleration sensor's wiring harness may be routed incorrectly, which can prevent the front air bags from deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 208, "Occupant Crash Protection."

Is it safe to drive a 2021-2022 GLE 350 with recall 24V724?

NHTSA has not told owners to stop driving, but the risk is real: An air bag that does not deploy properly can increase the risk of injury in the event of a crash.

NHTSA describes the risk this way: An air bag that does not deploy properly can increase the risk of injury in the event of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the wiring.

Which vehicles are included in recall 24V724?

Recall 24V724 covers 10,655 vehicles: 2021-2022 Mercedes-Benz GLE 350; 2021-2022 Mercedes-Benz GLE 450.

NHTSA lists 10,655 vehicles in this campaign, built July 19, 2021 to March 8, 2022. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLE 350 wiring recall?

Yes. Dealers will inspect and reroute the wiring harness, as necessary, free of charge.

Dealers will inspect and reroute the wiring harness, as necessary, free of charge. Owner notification letters were mailed November 1, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024100006.

When was recall 24V724 announced?

Mercedes-Benz USA, LLC reported recall 24V724 to NHTSA on September 27, 2024. NHTSA lists the owner letter date as November 1, 2024.

This recall was filed 24 months ago, and vehicles were built over a span of 232 days. If your GLE 350 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLE 350 is part of recall 24V724?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V724 is open on your GLE 350, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2022 GLE 350 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should GLE 350 owners do about recall 24V724?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V724000 applies to your GLE 350.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the wiring happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are GLE 350 owners reporting to NHTSA?

Owners have filed 112 complaints with NHTSA about these vehicles since 2020, 24 of them about the electrical system.

NHTSA’s public complaint database lists 112 owner complaints filed since 2020 for the vehicles in this recall, and 24 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mercedes-Benz GLE 350: 48 complaints in total, 9 about the electrical system
• 2022 Mercedes-Benz GLE 350: 35 complaints in total, 4 about the electrical system
• 2021 Mercedes-Benz GLE 450: 15 complaints in total, 8 about the electrical system
• 2022 Mercedes-Benz GLE 450: 14 complaints in total, 3 about the electrical system

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The contact owns a 2021 Mercedes-Benz GLE350. The contact initially stated that the air conditioner failed to function as needed and the vehicle was taken to dealer and was repaired. The contact stated that recently while driving 70 MPH, there was a burning odor coming from the vehicle. There was no warning light illuminated.

2021 Mercedes-Benz GLE 350 owner, MS, NHTSA complaint 11636498, filed January 17, 2025

While driving at about 55mph on road with one lane going each way, the car engine shut off, all instrument displays went off. There was no check engine light, warning or noise. I was almost rear ended by a car behind me. The car behind me swerved barely missing me, but almost hit oncoming traffic.

2021 Mercedes-Benz GLE 350 owner, MS, NHTSA complaint 11672109, filed July 8, 2025

The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that while reversing, the back over prevention camera screen was black and there was no image displayed, causing a visibility hazard for the driver.

2021 Mercedes-Benz GLE 350 owner, TX, NHTSA complaint 11694682, filed October 21, 2025

Can recall 24V724 make my GLE 350 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Electrical faults are hard to diagnose, so dealers often try several fixes before one works, if one works at all. That pattern of repeat visits for the same wiring problem is common in lemon law claims.

This is not the first recall for this problem. When a manufacturer has to recall the same wiring again, that suggests the earlier fix did not work. If your 2021-2022 Mercedes-Benz GLE 350 has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 24V207000.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V724