2023 Mercedes-Benz Sprinter 1500 Front Suspension Recall (23V849)

Recall 23V849 at a glance

What is wrong with the 2023 Mercedes-Benz Sprinter 1500 in recall 23V849?

The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Is it safe to drive a 2023 Sprinter 1500 with recall 23V849?

NHTSA has not told owners to stop driving, but the risk is real: A loss of steering control can increase the risk of a crash.

NHTSA describes the risk this way: A loss of steering control can increase the risk of a crash.

There is no do-not-drive order on this campaign. If your Sprinter 1500 shows warning lights or behaves differently in a way that involves the front, have it checked before driving further.

Which vehicles are included in recall 23V849?

Recall 23V849 covers 33 vehicles: 2023 Mercedes-Benz Sprinter 1500; 2023 Mercedes-Benz Sprinter 2500; 2023 Mercedes-Benz Sprinter 3500.

NHTSA lists 33 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Sprinter 1500 front suspension recall?

Yes. Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge.

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

When was recall 23V849 announced?

Daimler Vans USA, LLC reported recall 23V849 to NHTSA on December 15, 2023. NHTSA lists the owner letter date as January 31, 2024.

This recall was filed 34 months ago. If your Sprinter 1500 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Sprinter 1500 is part of recall 23V849?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V849 is open on your Sprinter 1500, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V849000 is open on your Sprinter 1500, it will be listed there, along with Mercedes-Benz recall number VS3FEDDOR. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Sprinter 1500 owners do about recall 23V849?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V849000 applies to your Sprinter 1500.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any front symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Sprinter 1500 owners reporting to NHTSA?

Owners have filed 36 complaints with NHTSA about these vehicles since 2020, 3 of them about the suspension, wheels and tires.

Too few NHTSA complaints about the suspension, wheels and tires have been filed since recall 23V849 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 36 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the suspension, wheels and tires. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz Sprinter 2500: 17 complaints in total, 2 about the suspension, wheels and tires
• 2023 Mercedes-Benz Sprinter 3500: 17 complaints in total, 1 about the suspension, wheels and tires
• 2023 Mercedes-Benz Sprinter 1500: 2 complaints in total, 0 about the suspension, wheels and tires

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

My issue is only the crosswind assist. We purchased this van new, it has 3000miles of use not driving to the dealership and back.

2023 Mercedes-Benz Sprinter 2500 owner, MN, NHTSA complaint 11591184, filed May 29, 2024

2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe.

2023 Mercedes-Benz Sprinter 2500 owner, WA, NHTSA complaint 11700815, filed November 21, 2025

This vehicle is extremely unsafe to drive. Vehicle is currently being rented. All four adjustable coil-overs’ springs have been heated in efforts to lower the vehicle. The person who performed this may not have understood that the car height could have been adjusted without heat.

2023 Mercedes-Benz Sprinter 3500 owner, CA, NHTSA complaint 11502547, filed January 19, 2023

Can recall 23V849 make my Sprinter 1500 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this front recall means their Sprinter 1500 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Suspension, wheel and tire defects can affect handling and control. Clunks, pulling and vibration that return after a repair point to a defect that has not been fixed.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Mercedes-Benz Sprinter 1500 has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V849