2023-2024 Mercedes-Benz Sprinter 1500 U-bolt, Leaf Spring To Axle Recall (24V517)

Recall 24V517 at a glance

What is wrong with the 2023-2024 Mercedes-Benz Sprinter 1500 in recall 24V517?

The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Is it safe to drive a 2023-2024 Sprinter 1500 with recall 24V517?

NHTSA has not told owners to stop driving, but the risk is real: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

NHTSA describes the risk this way: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Sprinter 1500 shows warning lights or behaves differently in a way that involves the u-bolt, leaf spring to axle, have it checked before driving further.

Which vehicles are included in recall 24V517?

Recall 24V517 covers 1,232 vehicles: 2023-2024 Mercedes-Benz Sprinter 1500; 2023-2024 Mercedes-Benz Sprinter 2500; 2023-2024 Mercedes-Benz Sprinter 3500.

NHTSA lists 1,232 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Sprinter 1500 u-bolt, leaf spring to axle recall?

Yes. Dealers will replace the spring U-bolts, free of charge.

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

When was recall 24V517 announced?

Daimler Vans USA, LLC reported recall 24V517 to NHTSA on July 9, 2024. NHTSA lists the owner letter date as August 23, 2024.

This recall was filed 27 months ago. If your Sprinter 1500 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Sprinter 1500 is part of recall 24V517?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V517 is open on your Sprinter 1500, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V517000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Sprinter 1500 owners do about recall 24V517?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V517000 applies to your Sprinter 1500.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the u-bolt, leaf spring to axle happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Sprinter 1500 owners reporting to NHTSA?

Owners have filed 52 complaints with NHTSA about these vehicles since 2020, 5 of them about the suspension, wheels and tires.

Too few NHTSA complaints about the suspension, wheels and tires have been filed since recall 24V517 was reported (3) to say whether the fix is holding.

NHTSA’s public complaint database lists 52 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the suspension, wheels and tires. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz Sprinter 2500: 17 complaints in total, 2 about the suspension, wheels and tires
• 2023 Mercedes-Benz Sprinter 3500: 17 complaints in total, 1 about the suspension, wheels and tires
• 2024 Mercedes-Benz Sprinter 2500: 12 complaints in total, 0 about the suspension, wheels and tires
• 2024 Mercedes-Benz Sprinter 3500: 3 complaints in total, 2 about the suspension, wheels and tires
• 2023 Mercedes-Benz Sprinter 1500: 2 complaints in total, 0 about the suspension, wheels and tires
• 2024 Mercedes-Benz Sprinter 1500: 1 complaints in total, 0 about the suspension, wheels and tires

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2024 Mercedes-Benz Sprinter 3500 equipped with Kumho Tires, Tire Line: Crugen Premium, Tire Size: 215/85/R16, DOT Number: 1H23PLDV9. The contact stated that while driving 65 MPH with his wife and dog inside the vehicle, the contact heard an abnormally loud sound coming from the front passenger’s side wheel.

2024 Mercedes-Benz Sprinter 3500 owner, FL, NHTSA complaint 11728494, filed April 1, 2026

My issue is only the crosswind assist. We purchased this van new, it has 3000miles of use not driving to the dealership and back.

2023 Mercedes-Benz Sprinter 2500 owner, MN, NHTSA complaint 11591184, filed May 29, 2024

2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe.

2023 Mercedes-Benz Sprinter 2500 owner, WA, NHTSA complaint 11700815, filed November 21, 2025

Can recall 24V517 make my Sprinter 1500 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this u-bolt, leaf spring to axle recall means their Sprinter 1500 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Suspension, wheel and tire defects can affect handling and control. Clunks, pulling and vibration that return after a repair point to a defect that has not been fixed.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V517